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Be ready to walk through eligibility interviews, de-escalating difficult front-desk moments, prioritization when the lobby is full, and how you document decisions under policy. Prepare examples of training or mentoring co-workers and handling confidential client data in a government setting.
Strong fit if you want public-service casework with lead responsibility for energy and reception—not remote tech work. Weak fit if you need high private-sector pay transparency or fully remote flexibility; this listing is on-site county government in Swepsonville.
As Income Maintenance Caseworker III – Energy/Reception Lead for Alamance County Government, a typical day centers on front-desk and energy-program workflow: greeting clients, triaging reception traffic, guiding applications for income-maintenance and energy aid, reviewing documentation, and escalating complex cases. Lead duties often include coaching peers, keeping queues moving, and coordinating with supervisors on policy and coverage.
No. The listing is for on-site work in Swepsonville, Alamance County (remote flag is off).
Lead support for energy-assistance and front reception workflows—client intake, queue management, and peer guidance—within income maintenance casework.
Alamance County Government, the county’s local public administration, with a web presence at alamancecountygovernment.com.
Website: alamancecountygovernment.com
Public cache only — not an employee review.
Alamance County Government seeks an Income Maintenance Caseworker III – Energy/Reception Lead Worker in Swepsonville to provide leadership, quality oversight, and specialized expertise within the Economic Services division. This full-time role combines direct case management responsibilities with training and guidance for team members handling energy assistance and benefit intake functions. About the Role As a lead caseworker, you'll bridge frontline service delivery and supervisory functions, ensuring consistent, compliant program delivery across income maintenance and energy assistance services. You'll maintain your own active caseload while developing junior staff, troubleshooting complex cases, and maintaining system accuracy within NC Fast. What You'll Do Process applications and determine eligibility for income maintenance and energy assistance programs Perform quality assurance reviews on casework to maintain program compliance and documentation standards Train and mentor caseworkers on procedures, policies, and best practices in Economic Services Serve as primary reception contact, managing client intake and initial assessments Resolve complex cases and escalated issues from team members Navigate NC Fast case management system for client documentation, tracking, and reporting Maintain knowledge of current regulations governing income maintenance, LIHEAP, and related programs Contribute to departmental efficiency and accuracy initiatives What We're Looking For Proven experience in income maintenance, benefits administration, or related social services casework Advanced proficiency with case management systems and willingness to master NC Fast Demonstrated ability to train, mentor, and provide constructive feedback Strong knowledge of federal and state income maintenance program rules and procedures Excellent written and verbal communication skills Ability to manage competing priorities and maintain accuracy under pressure High school diploma or GED (relevant work experience may substitute for additional education) About Alamance County Government Alamance County's Economic Services division delivers critical assistance programs to residents. Join a team committed to connecting families with resources that increase financial stability and reduce energy burdens across the county. How to Apply Submit your application through this listing to be considered for this position in Swepsonville.
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