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Have brief stories on de-escalating a frustrated caller, protecting sensitive account data, and handling back-to-back volume without cutting corners. Be ready to explain why you want credit-union member service and on-site work in Deerfield.
A solid match if you prefer structured inbound phone work, careful data handling, and helping members with everyday banking needs in a non-remote role at Great Lakes Credit Union.
As an Inbound Call Center Representative at Great Lakes Credit Union in Deerfield, you would take member calls about accounts, cards, transfers, and routine product questions. Work centers on verifying identity, resolving issues in the system of record, documenting each contact, escalating when needed, and meeting service standards while keeping a calm, member-focused tone.
Prioritize clear phone communication, active listening, accurate notes in a call or CRM tool, and basic credit-union product literacy. No certification resources or costs were supplied for this listing.
No. The listing is on-site in Deerfield, Lake County (remote flag is 0).
Inbound member support—authentication, account and card questions, documentation, and escalation—at Great Lakes Credit Union.
Deerfield, Lake County, Illinois (display area includes ZIP 60015), a northern Chicago suburb.
Inbound Call Center Representative (Part-Time) - Great Lakes Credit Union - Deerfield, Lake County Position Summary We are seeking a dedicated and customer-focused Inbound Call Center Representative to join our team at Great Lakes Credit Union. This part-time role offers the perfect balance of flexibility with opportunities for growth and competitive benefits. As a Member Care Specialist, you will be responsible for providing exceptional service through phone interactions, addressing member inquiries, and ensuring their needs are met. Your Responsibilities Handle inbound calls from members to provide accurate information and assistance Resolve member issues and concerns in a timely manner Process transactions and account inquiries accurately and efficiently Build and maintain positive relationships with members through professional and friendly interactions Stay updated on credit union policies, products, and services to provide comprehensive support Requirements High school diploma or equivalent; college degree preferred Excellent communication skills, both verbal and written Strong problem-solving abilities and attention to detail Basic computer skills with proficiency in Microsoft Office applications Prior experience in customer service or call center environment is a plus Ability to work flexible hours, including evenings and weekends as needed Why Join Great Lakes Credit Union At Great Lakes Credit Union, we value our team members and offer a supportive work environment. Our competitive benefits package includes health insurance, dental coverage, vision care, and more. We are committed to fostering a culture of teamwork, innovation, and continuous improvement. Join us and be part of an organization that cares about its employees as much as it does its members. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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