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Prepare short STAR stories for difficult callers, compliance or privacy moments, and teamwork under call volume. Be ready to role-play a calm account inquiry and explain why you want credit-union member service rather than pure sales.
A strong fit if you like structured phone work, steady pace, and helping members solve problems on-site in Deerfield rather than remote or field sales roles.
As an Inbound Call Center Representative at Great Lakes Credit Union, your day centers on answering member calls, verifying identity, and resolving routine account, card, and transaction questions. You follow scripts and credit-union procedures, log outcomes in the system, escalate complex cases, and keep average handle time and service quality in balance while staying professional on every contact.
Focus on clear phone communication, active listening, de-escalation, accurate note-taking, and comfort with CRM or core banking screens. Build product knowledge for deposits, loans, and digital banking so you can answer common inbound questions without guessing.
No. The listing is for on-site work in Deerfield, Lake County, Illinois.
You handle incoming member calls for Great Lakes Credit Union—identity checks, routine account help, logging, and escalation when needed.
Customer service by phone, accuracy under pressure, and any banking, credit union, or contact-center experience.
Inbound Call Center Representative at Great Lakes Credit Union in Deerfield, Lake County The Opportunity Join Great Lakes Credit Union and be part of a dynamic team where your voice truly makes a difference! We are currently seeking an experienced Inbound Call Center Representative to join our team. This is a full-time position based at our location in Deerfield, Lake County, with no remote or hybrid work options available. Responsibilities Answer inbound calls from members and provide exceptional customer service Assist with account inquiries, transactions, and problem resolution Process loan applications and other financial services requests Maintain accurate records and update member information in our database Stay updated on the latest credit union policies and procedures Skills & Qualifications A minimum of one (1) year of experience in a call center or customer service role is required Strong communication skills, both verbal and written Ability to handle multiple tasks efficiently and meet deadlines Familiarity with financial products and services is preferred Proficiency in Microsoft Office Suite (Word, Excel) and CRM systems About the Company Great Lakes Credit Union is a member-owned financial cooperative that has been serving the community for over 70 years. We pride ourselves on providing personalized service to our members and fostering a positive work environment where employees can grow both personally and professionally. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. The starting rate of pay for this role is $19.99 per hour. We look forward to hearing from you and exploring how you can contribute to our team!
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