Implementation Manager

Implementation Manager 

This position will provide end-to-end ownership of client implementations. This scope includes the implementation of clients, new file implementations, client renewals, and organizational initiatives to support ongoing operations. The successful implementation manager will have a strong sense of urgency and ownership to drive implementations and projects to completion and be successful in a collaborative environment. Communication skills are critical, as well as the ability to quantify and manage all aspects of a project, balancing all key stakeholders’ needs and the strong desire to delight the client as well as exceed expectations.   

Location: Dallas, TX | Hybrid 3x a week

Responsibilities:  

Implementation 

• Holistic Ownership of Implementation Internally & Externally 
• Facilitating client, vendor, and internal implementation calls
• Developing successful project plans for implementation
• Tracking tasks and dependencies successfully while ensuring communication and updates to stakeholders are achieved
• Updating stakeholders and the larger business on progress, risks, and critical milestones 

Cross-Functional Coordination to Ensure Success 

• Process documentation – Refining and updating SOP’s and resources so that all team members can remain consistent in their delivery/approach to implementation 
• Develop trackable metrics to measure successful launches   

Accountable for Accuracy & Readiness of Launch 

• Primary point of contact (internal & external) for operational projects related to implementation needs 
• Primary point of contact for initiating internal alignment for all client customization needs related to implementations (new clients)
• Management and QA of all client launch deliverables. Manage timelines, track deliverables, provide status updates to internal and external stakeholders, and QA of deliverables. 
• Internal Coordination – coordinate with internal groups and gather requirements from each department. Ensure requirements are met from a process and data perspective.  
• Create and manage process flows as well as internal and external documentation. 

Requirements:

• Bachelor’s degree required
• 3+ years relevant experience 
• Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
• Proven working experience in project management and/or implementation
• Experience in processes and task management
• Ability to perform successfully in a high-pressure, fast-paced working environment
• Excellent problem solving and decision-making skills
• Solid organizational skills, including attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday.com, Salesforce, etc.) 

Strong Candidates Will:  

• Critical thinking with problem solving skills
• Exceptional communication skills  
• Strong decision-making abilities  
• Teamwork  
• Adaptability  
• Business acumen 

 Benefits