- Full Time
- Lehi, Utah (Remote)
Broccoli at a glance
SEC filings mentioning "Broccoli": 551 — search EDGAR
Broccoli
About Broccoli
Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is simple: to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve.
About the Role
As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.
This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
Your Core Responsibilities
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Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
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Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
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Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
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Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.
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Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
You Might Be a Fit If You
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Have 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.
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Are a strong communicator who can make AI and technical concepts simple for non-technical users.
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Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
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Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
To apply for this job please visit jobs.ashbyhq.com.
Explore Broccoli online
Working in Lehi, Utah County
Weather right now in Lehi, Utah County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind:
Utah is a landlocked state in the Mountain West subregion of the Western United States. It is one of the Four Corners states, sharing a border with Arizona, Colorado, and New Mexico. It also borders Wyoming to the northeast, Idaho to the north, and Nevada to the west. In comparison to all the U.S. states and territories, Utah, with a population of just over three million, is the 13th-largest by ar
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Recent seismic activity: 1 earthquake (M4.5+) within 200km in the last 6 months — largest M4.7 near 40 km S of Evanston, Wyoming. via USGS
- Elevation 1,391m (4,564 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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