HR Operations Manager

Who We Are

About the Opportunity

What You’ll Be Doing

• Lead and oversee end-to-end HR operations across the employee lifecycle for Hong Kong, ensuring services are delivered accurately, compliantly, and with a strong focus on employee experience.
• Oversee onboarding processes to deliver a positive and welcoming employee experience, including first-day preparation and orientation programmes.
• Manage day-to-day HR operational activities, including employee lifecycle changes, offboarding, benefits administration, payroll coordination, immigration (IANG, Employment Visa, business visa), employment documentation, audit and statutory submissions.
• Own HK statutory compliance — HK Employment Ordinance, MPF enrolment and contributions, salaries tax (IR56B/E/F/G filings), statutory leave and benefit calculations.
• Maintain the integrity of HR systems and employee data, ensuring accurate records and adherence to governance and compliance requirements.
• Partner closely with HR Business Partners, Payroll, Finance, Legal, IT, and external vendors to resolve operational challenges and deliver consistent, high-quality HR services.
• Identify opportunities to simplify processes, improve ways of working, and leverage technology or automation — including AI tools — to enhance operational efficiency and employee experience.
• Analyse operational issues to identify underlying causes, recommend practical solutions, and implement improvements that strengthen service quality and operational effectiveness.
• Prepare and analyse HR operational metrics and reports to support decision-making and monitor service performance.
• Lead or support HR projects and process improvement initiatives, taking ownership to deliver high-quality outcomes within agreed timelines.

What We Look For In You

• • Bachelor’s degree in Human Resources, Business, or a related discipline.
  • 5–7+ years of relevant experience in HR Operations, with at least 3 years specialising in the Hong Kong market.
  • Strong command of the HK Employment Ordinance, MPF regulations, salaries tax requirements, and statutory benefit obligations — able to advise stakeholders, not just process.
  • Proven experience managing immigration matters in HK (IANG, Employment Visa, dependent visas).
  • Experienced in a fast-paced, high-growth, or multinational environment — comfortable with ambiguity and shifting priorities.
  • Strong critical thinking and sound judgement, with the ability to analyse information and make balanced decisions independently.
  • Curious and solution-oriented, with a focus on identifying root causes and improving processes.
  • Resilient and execution-focused, able to manage competing priorities and deliver results without losing accuracy.
  • Proactive in driving process improvements and leveraging technology — including AI tools — to enhance efficiency.
  • Excellent stakeholder management and communication skills, with the ability to collaborate across teams and seniority levels.
  • Fluent in English and Cantonese (written and spoken); Mandarin an advantage.
  • High level of professionalism, integrity, and discretion in handling confidential employee information.

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees’ growth and development
• Various team building programs and company events
• Wellness and meal allowances [delete for remote roles]
• Comprehensive healthcare schemes for employees and dependants [delete for remote roles]
• More that we love to tell you along the process!