Hotel Receptionist

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through a check-in: ID, payment, room assignment, keys, upsell if appropriate
• Describe handling a complaint and when you escalate to housekeeping or maintenance
• Show comfort with reservations, room inventory, and basic computer records
• Expect questions on shifts, weekends, and multi-site labour-hire placements

Fit summary

Strong fit if you enjoy face-to-face guest service, accurate admin, and a fast front desk. Less ideal if you need a single fixed property or fully remote work (this role is on-site in Australia).

Day in the role

As a Hotel Receptionist placed through Skilled Jobs Australia, your day centres on the front desk: greeting and registering guests, assigning rooms, issuing keys, making and confirming reservations, checking payment arrangements, and logging room status and accounts. You also loop in housekeeping or maintenance when guests report issues—core tasks aligned with O*NET 43-4081.00.

Skills to emphasize

• Alison — Administrative Support (free to learn)
• Microsoft Learn — Office/Microsoft 365 training (free to learn)
• Property management systems, phone etiquette, cash/card handling, and calm problem-solving under busy check-in peaks

FAQ from this listing

Who is the employer?

The listing is with Skilled Jobs Australia; Skilled Group is a Melbourne-based labour-hire company in the Programmed/Persol group.

What does a hotel receptionist actually do?

Register guests, manage rooms and reservations, verify payment, keep availability and account records, and coordinate housekeeping or maintenance.

Is this remote?

No—the role is on-site hospitality work in Australia, not remote.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Make and confirm reservations.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Review accounts and charges with guests during the check out process.

O*NET source

Company facts (cached)

Skilled Group is an Australian company headquartered in Melbourne, Victoria. Its core business is labour hire. It is a subsidiary of Programmed Maintenance, which is itself a subsidiary of Japanese labour hire conglomerate Persol Holdings.

Public cache only — not an employee review.

Role overview (listing rewrite)

HOTEL RECEPTIONIST — Skilled Jobs Australia, Australia About the Role We are currently seeking an experienced Hotel Receptionist to join our team at a cabin accommodation and restaurant provider with an open air Poolside Bar and Bistro. As a key member of our staff, you will be responsible for providing excellent customer service and ensuring that all visitors have a positive experience. Your Responsibilities Greet and welcome visitors, directing them to the appropriate location or person. Record and arrange appointments as needed. Answer and record inquiries from guests and staff members. Requirements Experienced in hotel receptionist roles. A strong customer service orientation with the ability to handle a variety of requests efficiently. Excellent communication skills, both verbal and written. Proficient in using computer systems for record-keeping and scheduling. More About Skilled Jobs Australia Skilled Jobs Australia is dedicated to connecting talented individuals with opportunities that match their skills and experience. We pride ourselves on providing a seamless application process and ensuring our clients receive the best possible candidates for their positions. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. If you have any questions about the role or the application process, please contact us at [contact information not provided in source text]. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Australia, hybrid, or fully remote?