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Expect scenarios on enterprise hotel renewals, multi-property rollouts, and aligning CS with product when launching tools like agentic sales coordinators. Prepare metrics-led stories on churn reduction and expansion.
Strong fit if you have led global enterprise CS in B2B SaaS—ideally hospitality or travel tech—and can scale success programs for hotel groups adopting AI guest and sales products. On-site New York preference matters.
As Head of Global Enterprise Customer Success at Canary Technologies, you would own post-sale outcomes for large hotel and hospitality accounts: executive QBRs, renewal and expansion health, onboarding of AI/guest tools, and cross-functional work with product, sales, and support so enterprise properties see value from Canary’s platform.
Prioritize enterprise CS leadership, hospitality/SaaS retention metrics, executive stakeholder management, and AI product fluency for hotel operations. No certification resources were provided in the data.
No. The listing is New York, NY with remote set to off.
Hospitality technology—guest experience and AI-assisted sales for hotels and hotel groups, per recent news.
None was provided; do not assume Glassdoor or compensation figures.
Head of Global Enterprise Customer Success at Canarytechnologies in New York, NY Position Summary Canary Technologies is revolutionizing the hospitality industry with its AI-powered software. We are seeking an experienced Head of Global Enterprise Customer Success to lead our largest and most strategic hotel brands. This role involves partnering directly with C-suite executives at major hospitality companies, overseeing complex multi-product deployments, and driving long-term adoption, retention, and expansion. Day-to-Day Responsibilities Owning the success of Canary's largest global hotel brands Partnering directly with C-suite executives to ensure measurable business value for customers Leading a high-performing team of Enterprise Customer Success Managers and Enterprise Implementation Managers Shaping Canary's enterprise customer strategy Ensuring long-term adoption, retention, and expansion of our products What You Bring Proven track record in leading global customer success teams Experience with complex multi-product deployments in the hospitality industry Strong relationship management skills to work with C-suite executives A deep understanding of the hospitality market and its challenges Strategic thinking and ability to drive long-term growth Working at Canarytechnologies Join us in shaping the future of hospitality. As a member of our team, you will be part of a company that has been named a 2024 Deloitte Technology Fast 500™ company and a Most Innovative Company by Fast Company. We are backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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