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Expect scenarios on leading multi-channel support or success teams, turning feedback into product action, and balancing CSAT, retention, and cost-to-serve. Prepare one example of fixing a systemic customer issue and one of coaching under pressure.
Strong fit if you have led customer organisations (support, success, or both), enjoy cross-functional influence, and can operate hands-on while building scalable processes for a growing company like splose.
As Head of Customer at splose in Adelaide CBD, a typical day centres on owning the customer experience end to end: prioritising escalations, reviewing health and retention signals, and aligning support, success, and product feedback loops.
The listing marks remote as no; the location is Adelaide CBD, Adelaide.
Customer strategy, team leadership, quality and retention metrics, and the interface between customers and product or commercial teams.
The job is CBD-based in South Australia’s capital region; plan for on-site collaboration unless the employer later confirms hybrid flexibility.
Head of Customer at splose in Adelaide CBD, Adelaide About the Role The Head of Customer role at splose is pivotal in driving customer satisfaction and loyalty. This full-time position based in Adelaide CBD requires a dynamic leader with proven experience in enhancing customer experiences through strategic initiatives and operational excellence. Key Responsibilities Develop and implement strategies to improve customer satisfaction metrics across all touchpoints Lead the Customer Success team, setting clear goals and driving performance improvements Collaborate with cross-functional teams including Sales, Product, and Support to ensure seamless customer journeys Analyze customer feedback and data to inform product development and service enhancements Drive customer retention and growth through innovative programs and initiatives What You Bring Minimum of 5 years' experience in a leadership role within customer success or related field A proven track record of improving customer satisfaction and driving business growth Strong analytical skills with the ability to interpret data and make strategic decisions Exceptional communication and interpersonal skills, capable of building strong relationships at all levels Experience in managing and developing high-performing teams More About splose splose is the AI-powered practice management platform dedicated to revolutionizing healthcare. Trusted by over 25,000 Allied Health professionals worldwide, our mission is to free clinicians from administrative burdens so they can focus on what truly matters: helping people. Backed by leading VC funds such as EVP and Spectrum Equity, we have recently announced a record-breaking $46M Series funding round. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and submit your resume along with a cover letter highlighting relevant experience in customer success leadership roles.
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