Guest Services Agent

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Make and confirm reservations.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Review accounts and charges with guests during the check out process.

O*NET source

Company facts (cached)

Website: hriproperties.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Hriproperties invites qualified candidates to apply for the full-time Guest Services Agent role based at Aloft New Orleans Downtown, an opportunity to deliver standout hospitality in the heart of the city. Position Summary As a Guest Services Agent with Hriproperties at Aloft New Orleans Downtown, you will serve as the face of the property and the first point of contact for every visitor. This full-time position centers on delivering warm, efficient service that turns arrivals into loyal advocates while supporting the smooth daily flow of front-of-house operations in a high-energy urban setting. Core Duties Welcome arriving guests, complete check-in procedures, and process room assignments with accuracy and speed Handle check-outs, payments, and billing questions while ensuring a smooth departure experience Answer inquiries about property features, nearby attractions, dining options, and local transportation Resolve guest requests or concerns on the spot or escalate them to the right team member quickly Manage multi-line phone banks, take reservations, and keep digital and paper records up to date Coordinate with housekeeping, maintenance, and other partners so every stay feels seamless Maintain a clean, organized, and welcoming front-desk area throughout the shift Requirements Genuine enthusiasm for helping people and a professional, service-first attitude Clear verbal and written communication skills suitable for diverse guests Comfort using computers, reservation systems, and basic office tools Ability to remain calm and solution-oriented during busy periods Willingness to work flexible shifts that may include evenings, weekends, and holidays High school diploma or equivalent experience preferred Previous front-desk, customer-service, or hospitality exposure is advantageous About the Company Hriproperties is hiring for this role and offers a supportive team environment. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Aloft New Orleans Downtown, hybrid, or fully remote?