Guest Experience Representative (Part-Time)

Who are we hiring?

Provides personalized guest service and creates positive and memorable guest experiences during events, and pre/post events.

What will you do?

• Ensures, inspects, and makes certain guest environments are up to venue standards and checks designated area to be sure all emergency exit pathways are clear and accessible prior to opening.
• Greets and welcomes guests to the venue, scans tickets and assists guests to their seats efficiently and professionally.
• Ensures only staff or guests with proper credentials gain access to restricted levels; greets and validates guest entry into premium areas and works closely with VIP Services
• Provides assistance to guests with disabilities by providing wheelchair escorts, distributing Assistive Listening Devices (ALDs), and partnering with the Disabled Services group as necessary.
• Informatively answers guests’ questions about event details and venue amenities.
• Tracks, communicates, escalates, and follows-up on all guest issues. Coordinates seating relocations as necessary.
• Communicates any building deficiencies, Lost and Found items, security concerns, or safety issues to a supervisor.  
• Assists internal departments and third-party vendors with any necessary set-up prior to ingress.  
• Participates in special projects and performs other duties as assigned.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.  

What do you need to succeed?

• Excellent hospitality, interpersonal and communication skills.  
• Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment; comfortable working with large crowds.
• Maintains a professional manner, presence, and appearance always while on premises/duty.    
• Prior Arena/Theatre Guest Services experience as an elevator operator, usher, or ticket taker preferred.  

Special Requirements

• General physical requirements include such as lifting up to 25 lbs., standing for prolonged periods, walking long distances, bending and constant motion is often required.
• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
• May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided.
• Must be able to work within an environment with loud noises and everchanging visuals.
• Must be able to work multi-level floors, reaching up to 7 stories.
• Must be able to work within enclosed, crowded spaces.
• Must be able to work inside an elevator for long periods at a time.
• Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends. 

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