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Prepare STAR stories on difficult guests, team handoffs, and upselling or loyalty moments. Know Marriott’s multi-brand model and why Avon-area service demand matters. Ask about shift patterns, training, and metrics (e.g., guest satisfaction).
Fit if you enjoy paced, onsite hospitality work, calm problem-solving, and representing a large lodging brand. Less fit if you need remote work or purely desk-based roles without continuous guest contact.
As a Guest Experience Expert at a Marriott property, your day centers on front-of-house service: welcoming arrivals, resolving stay issues, coordinating with housekeeping and front office, and representing brand standards. Shifts often cover check-in peaks, special requests, and problem recovery so guests leave with a smooth stay story.
Prioritize polished verbal service, CRM/PMS basics, de-escalation, and brand loyalty program awareness. No certification package was supplied for this occupation family; learn property systems on the job and build hospitality soft skills first.
No—the listing marks remote as off; expect onsite guest service at the property.
It operates and franchises lodging brands globally; see Marriott International and marriott.com.
Location data describes Avon, Lorain County, Ohio (display includes ZIP 44011), not a remote assignment.
Website: marriott.com
Marriott International, Inc. is an American multinational company that operates, franchises, and licenses lodging brands that include hotel, residential, and timeshare properties. The company owns over 37 hotel and timeshare brands, with 9,000 locations and 1,597,380 rooms across its network. Headquartered in Bethesda, Maryland, the company is the successor to the hospitality division of the Marriott Corporation, which was founded by J. Willard Marriott (1900–1985) and his wife Alice Marriott (1907–2000).
Public cache only — not an employee review.
Guest Experience Expert at Marriott International, Inc in Avon, Eagle County, Colorado, United States Role Overview The role of a Guest Experience Expert at Marriott International, Inc involves ensuring exceptional service to guests from the moment they arrive until their departure. This position is crucial for maintaining and enhancing the guest experience through proactive communication, problem-solving, and continuous improvement in service standards. Your Responsibilities Provide excellent customer service by addressing inquiries, concerns, and requests promptly and courteously. Assist with check-in/check-out processes, ensuring guests are satisfied with their experience at the property. Handle special requests and coordinate with various departments to ensure guest needs are met efficiently. Participate in ongoing training programs to enhance service skills and stay updated on industry trends. Contribute to the development of policies and procedures that improve overall guest satisfaction. What We're Looking For A minimum of 2 years of experience in hospitality or related field, preferably in a full-service hotel setting. Excellent communication skills with the ability to interact effectively with guests and colleagues. Strong problem-solving abilities and the capability to handle challenging situations calmly and professionally. Proficiency in using technology for guest services and property management systems. A proactive attitude towards service excellence and a commitment to delivering exceptional experiences. More About Marriott International, Inc Marriott International, Inc is one of the world's leading lodging companies, operating under 7 brands. The company is dedicated to providing unmatched guest experiences through its diverse portfolio of hotels and resorts worldwide. Avon, Eagle County offers a picturesque setting for this role, surrounded by natural beauty and recreational opportunities. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Marriott International, Inc is committed to creating an inclusive environment where all candidates are treated with respect and dignity during the hiring process.
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