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Prepare concrete stories about hospitality under pressure, clear communication with diverse guests, and teamwork in a busy venue. Be ready to explain how you stay calm, solve small problems on the spot, and protect a positive first impression for TOCA guests.
Strong fit if you enjoy on-site guest service in Allen (not remote), thrive in a high-energy front-of-house setting, and want a role centered on hospitality rather than desk-only work at TOCA.
As a Guest Experience Associate at TOCA in Allen, expect a floor-facing day: greeting arrivals, answering questions, guiding guests through check-in or sessions, keeping the space tidy and welcoming, and escalating issues to supervisors when needed.
No. The listing is for Allen, Collin County, Texas, with remote set to on-site.
Available fields are mainly the company domain (toca.com), title, and Texas location context—not salary or review scores.
No. The certs family is empty and no certificate resources are listed for this occupation.
Website: toca.com
Public cache only — not an employee review.
GUEST EXPERIENCE ASSOCIATE at TOCA in Allen, Collin County Role Overview At TOCA, we are dedicated to enhancing the guest experience through a passion for soccer and community. As a Guest Experience Associate, you will play a crucial role in creating an environment where guests can learn, live, and play. Your responsibilities include greeting visitors, managing check-ins, providing information about facilities and events, and ensuring a welcoming atmosphere. Your Responsibilities Greet and assist guests upon arrival and departure Process check-in/check-out procedures efficiently Provide detailed information on TOCA’s programs, events, and facilities Maintain cleanliness and order in common areas Assist with event setup and breakdown as needed Respond to guest inquiries and concerns promptly and professionally What You Bring A friendly, welcoming demeanor and a genuine interest in customer service Excellent communication skills, both verbal and written Attention to detail and organizational abilities Basic knowledge of TOCA’s programs and facilities is beneficial but not required Prior experience in a similar role or customer-facing environment is preferred More About TOCA ToCA Soccer is committed to fostering a community where individuals can grow through the power of soccer. We believe that every guest has the potential to find their best and rediscover their passion for the game. Our team is dedicated to creating an inclusive environment that supports players at all levels, from beginners to advanced enthusiasts. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure you have a resume and cover letter prepared before beginning the application process.
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