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Be ready to discuss guest recovery under delay, calm handling of frustrated owners, and how you partner with technicians and advisors. Use concrete examples of premium hospitality, multilingual or multicultural service in Singapore, and how you protect brand trust in aftersales—not sales pushiness.
Strong fit if you enjoy face-to-face luxury hospitality, structured service-centre rhythms, and representing Porsche’s aftersales brand in Singapore rather than pure desk work or remote support.
As a Guest Experience Assistant at a Porsche Asia Pacific Aftersales Service Centre in Singapore, your day is built around owners and service guests: greeting arrivals, coordinating with service advisors and workshop teams, updating status, and keeping the lounge and handover experience smooth. Expect a mix of front-of-house presence, appointment and queue support, and clear communication when vehicles are ready or delayed—always reflecting the brand’s premium standard.
No. The listing is for Singapore and marked non-remote, so expect on-site work at an Aftersales Service Centre.
Public items highlight leadership changes for the APAC region (including a new CEO) and motorsport driver activity in Asia Pacific.
No certification family or costed resources were supplied for this listing; prioritize guest-service and brand-hospitality experience instead.
Website: porscheasiapacific.com
Public cache only — not an employee review.
Porsche Asia Pacific is seeking a Guest Experience Assistant for our Aftersales Service Centre in Singapore. In this customer-focused role, you'll create exceptional experiences for our clients whilst managing the operational flow of our service facility. About the Role As a Guest Experience Assistant at our Singapore Aftersales Service Centre, you are the first point of contact for vehicle owners and guests. You play a vital role in ensuring every customer interaction reflects the premium service standards Porsche is known for. This is a full-time position where attention to detail, warmth, and professionalism directly shape our customers' satisfaction and loyalty. Day-to-Day Responsibilities Welcome and greet clients promptly upon arrival at the service centre Manage service appointments and coordinate scheduling with the technical team Respond to customer inquiries regarding service timelines, vehicle status, and maintenance options Maintain accurate records of customer information and service history Assist with check-in and check-out procedures, clearly explaining service plans Provide updates on vehicle status and ensure clients feel informed throughout the service process Coordinate with technicians and service advisors to maintain seamless operations Handle administrative tasks including scheduling, filing, and customer correspondence Qualifications Secondary education or equivalent qualification Proven customer service experience, preferably in a luxury or automotive environment Excellent interpersonal and communication skills Strong organisational abilities and attention to detail Proficiency in basic computer systems and office applications Ability to work in a fast-paced, team-oriented environment Fluency in English; additional languages a plus Positive attitude and commitment to delivering outstanding guest experiences Working at Porsche Asia Pacific Porsche Asia Pacific is part of a global heritage of automotive excellence and innovation. Our team is dedicated to delivering world-class service and experiences. We value professionalism, precision, and a genuine passion for customer satisfaction. Joining our Singapore Aftersales Service Centre team means being part of an organisation that invests in its people and celebrates outstanding performance. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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