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Best fit if you want hands-on, on-site hotel guest service in Stoke-on-Trent with a large UK hospitality employer—not a remote or desk-first role.
As a Ground Floor Team Member at Whitbread in Hanley, expect guest-facing hotel floor work: check-ins and queries at reception, supporting breakfast or bar service where rostered, keeping public areas tidy, and handing off issues to supervisors. Shifts often cover mornings, evenings, and weekends in a Premier Inn–style environment focused on speed, courtesy, and brand standards.
Useful foundations: clear communication, cash/POS comfort, food hygiene awareness, calm multitasking under busy check-in peaks, and reliable timekeeping. No formal cert list was supplied for this listing.
No. The listing is on-site in Hanley, Stoke-on-Trent (remote flag is 0).
It is a major British hotel and restaurant company (Premier Inn owner), founded in 1742 and listed as WTB.
Ground Floor Team Member roles are often entry-level; reliability and guest-service attitude matter as much as prior hotel titles.
Website: whitbread.co.uk
Whitbread, previously trading as Whitbread, Martineau & Co., is a British multinational hotel and restaurant company headquartered in Houghton Regis, England. The business was founded as a brewery in 1742 by Samuel Whitbread in partnership with Godfrey and Thomas Shewell, with premises in London at the junction of Old Street and Upper Whitecross Street, along with a brewery in Brick Lane, Spitalfields. Samuel Whitbread bought out his partners, expanding into porter production with the purchase of a brewery in Chiswell Street, and the company had become the largest brewery i…
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Ground Floor Team Member – WhitbreadHanley, Stoke-On-Trent Role Overview You are the first person many of our guests meet and often the last before they leave. As a Ground Floor Team Member at Premier Inn, you will welcome guests, help them check in, answer questions, serve breakfast or dinner, and do whatever it takes to ensure their stay goes smoothly. No two shifts are quite the same; one moment you could be helping a family with their luggage, the next assisting a business traveler with last-minute arrangements. Day-to-Day Responsibilities Welcome guests and assist them in check-in and check-out processes Answer questions and provide information to guests about hotel amenities and services Serve breakfast or dinner to guests as needed Help with luggage handling, room service requests, and other guest needs Maintain a clean and tidy environment in the public areas of the hotel What We're Looking For We are looking for individuals who can demonstrate excellent customer service skills, a friendly demeanor, and a willingness to go above and beyond to ensure guest satisfaction. You should have strong communication abilities, be able to work well under pressure, and possess basic organizational skills. Working at Whitbread At Whitbread, we value our team members and offer a supportive working environment where you can grow your career. Our Ground Floor Team Members are part of a larger community that values diversity and inclusion. We provide training to help you develop the skills needed for success in this role. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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