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Bring concise examples of process care, prioritisation under volume, and learning fast in unfamiliar systems. Be ready to explain why an operations stream at Metro Finance fits you and how you would handle an unclear exception with limited data.
Strong fit for early-career candidates who want structured ops exposure in a Sydney finance setting and can work on-site in The Rocks rather than remotely.
In Metro Finance’s Graduate Program – Operations Stream at The Rocks, a day usually mixes cohort learning with live ops work: triage queues, shadow process owners, log exceptions, update trackers, and draft short status notes for stand-ups. Expect to rotate across controls, service workflows, and handoffs between teams, then close with handover notes or reflection logs typical of graduate ops streams.
No. The listing places the graduate program in The Rocks, Sydney, with remote set to unavailable.
Work centres on process execution, exception handling, and internal service workflows rather than sales or pure research tracks.
It sits immediately north-west of Sydney’s CBD on the southern shore of Sydney Harbour, so most commutes use CBD rail, bus, or ferry links.
Metro Finance – The Rocks, Sydney About the Role Join Metro Finance, a leading non-bank lender in Australia, and embark on an exciting 12-month Graduate Program within our Operations Stream. This comprehensive program offers hands-on experience across three critical areas of our business: Customer Care, Settlements, and Collections. You will gain broad exposure to the full operations cycle, enhancing your skills and knowledge while contributing to the growth and success of Metro Finance. Key Responsibilities Provide exceptional customer service through various channels including phone, email, and chat support. Process and manage customer accounts, ensuring timely settlements and collections. Analyze data and reports to identify trends, opportunities for improvement, and potential risks. Work closely with cross-functional teams to resolve complex issues and enhance operational efficiency. What We're Looking For A recent graduate or soon-to-be graduate with a degree in Business, Finance, Economics, or related fields. Strong communication skills, both written and verbal, with the ability to engage customers effectively. Attention to detail and accuracy in handling sensitive financial information. Proven problem-solving abilities and the capacity to work under pressure. A proactive attitude and a willingness to learn and adapt quickly to new challenges. About the Company Metro Finance is committed to fostering an inclusive and dynamic work environment where employees can thrive. As one of Australia’s leading non-bank lenders, we offer competitive salaries, comprehensive training programs, and opportunities for professional growth. Our team values innovation, integrity, and collaboration, making us a great place to launch your career. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to welcoming you to Metro Finance!
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