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Strong fit if you like client-facing platform work inside a large consultancy, specialize in Google contact-center tech, and can operate from the West Slope / Portland-metro Oregon location rather than fully remote.
As a Google GECX Contact Center as a Service Specialist at Accenture, a typical day centers on helping clients design, configure, and run Google-based CCaaS solutions: mapping contact-center workflows, aligning product capabilities to business requirements, supporting implementations and integrations, and advising delivery teams on platform best practices. You coordinate with client stakeholders, Accenture delivery leads, and Google ecosystem partners to troubleshoot issues, document solutions, and keep programs on track.
Build depth in Google Contact Center AI / CCaaS concepts, contact-center operations (IVR, routing, workforce, analytics), cloud fundamentals, and consulting skills: requirements workshops, stakeholder management, and structured delivery. No certification catalog was provided for this listing—prioritize hands-on platform and client-delivery experience over unlisted credentials.
The listing marks remote as no; expect work tied to West Slope, Washington County, Oregon.
It is a large technology and management consulting firm (ACN) serving clients worldwide with IT and business services.
It points to specialist work on Google Contact Center as a Service (GECX-related) offerings delivered through Accenture’s consulting and implementation model.
Website: accenture.com
Accenture plc is an Irish domiciled technology consulting company headquartered in Dublin, Ireland for tax purposes. Founded in 1989 in the United States, Accenture provides information technology and management consulting services across 120 countries globally.
Public cache only — not an employee review.
Accenture is hiring a full-time Google GECX Contact Center as a Service Specialist in West Slope, Washington County, to help enterprises reimagine customer engagement through Google Cloud and Gemini-powered technologies. About the Role As a Google GECX Contact Center as a Service Specialist at Accenture, you will work on-site in West Slope, Washington County, designing and delivering next-generation customer experience solutions built on Gemini Enterprise for Customer Experience (GECX). This role sits at the intersection of cloud modernization, conversational AI, and data-driven analytics, giving you the chance to shape how organizations connect with their customers in real time. Key Responsibilities Implement and optimize Contact Center as a Service solutions powered by Gemini Enterprise for Customer Experience (GECX). Configure and deploy Voice AI capabilities to streamline and elevate customer interactions. Leverage BigQuery and Looker to build real-time analytics and surface actionable insights. Apply Vertex AI and Gemini Foundation Models to develop intelligent, scalable customer experience workflows. Support clients in modernizing their data ecosystems and responsibly scaling AI adoption. Collaborate across Accenture Cloud First and the Accenture Google Business Group (AGBG) to deliver integrated cloud solutions. Qualifications Hands-on experience with Google Cloud technologies, ideally within contact center or customer experience environments. Familiarity with conversational and Voice AI platforms and modern customer engagement tools. Working knowledge of data and analytics services such as BigQuery and Looker. Exposure to AI and machine learning platforms including Vertex AI and Gemini Foundation Models. Strong collaboration skills and a passion for helping clients scale AI responsibly. Willingness to work on-site in West Slope, Washington County (this is not a remote position). About Accenture Accenture is a premier Google Cloud partner that helps organizations modernize their data ecosystems, build real-time analytics capabilities, and scale artificial intelligence in a responsible way. Through Accenture Cloud First and the Accenture Google Business Group (AGBG), our teams deliver advanced solutions using Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, and Gemini Foundation Models to drive measurable business outcomes for clients. How to Apply Ready to advance your career as a Google GECX Contact Center as a Service Specialist…
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