Global Workday Support Lead

Job Description:

As an Global Workday Support Lead, you will be the primary technical expert for Workday HCM modules, providing essential support to ensure the system operates seamlessly. This role requires a hands-on approach, strong problem-solving skills, and the ability to work collaboratively with various stakeholders to resolve complex issues and improve system processes. You will be responsible for entering Workday data on behalf of HR, making data changes or corrections, maintaining supervisory organizations, and handling HR-related inquiries and tickets.

Key Responsibilities:

• Lead and mentor a team of HRIS Support Admins, providing guidance on complex issues, prioritization, and professional development.
• Drive global governance standards for data integrity, system security and compliance.
• Provide technical support for Workday HCM modules, ensuring system issues reported by end-users are investigated and resolved promptly.
• Assist with bi-annual system upgrades, testing, and analyzing new features to ensure a smooth transition.
• Develop and maintain documentation, including system configurations, processes, and procedures.
• Enter HR data into Workday and maintain accurate and up-to-date information.
• Make data changes or corrections as required.
• Maintain supervisory organizations within Workday.
• Answer tickets from HR regarding Workday issues and provide timely resolutions.
• Gather requirements for system enhancements and translate them into effective Workday configurations.
• Identify test scenarios, develop test scripts, and provide key support in User Acceptance Testing (UAT) to ensure system accuracy and functionality.
• Serve as the subject matter expert for Workday, researching and assessing technology needs, identifying system/process improvements, and delivering technological solutions that support operational excellence.
• Contribute to system strategy, security, and governance, ensuring compliance and data security best practices.

Must Haves:

• 3+ years of experience as a Workday Admin.
• Experience with the following modules: HCM, reporting, talent, absence, benefits, and compensation.
• Deep understanding of Workday business process framework, including business process configuration, condition rules, validation rules, and approval chains across HCM modules.
• Experience providing technical support for enterprise applications.
• Strong problem-solving and troubleshooting abilities.
• Excellent prioritization and time management skills, with the ability to provide timely follow-up and resolution.
• Self-sufficient and problem solver.
• Comfortable working in a global company.

Nice to Have:

• Experience with EIB/Mass upload.
• Workday Pro Certification.

We need to see:

• Demonstrated ability to collaborate effectively with internal stakeholders to understand and translate business requirements into Workday configurations.
• Proven experience in identifying test scenarios, developing test scripts, and supporting UAT to ensure system accuracy and functionality.

Day-to-Day Responsibilities:

• Enter and maintain HR data in Workday on behalf of HR.
• Perform data changes or corrections as needed.
• Maintain supervisory organizations in Workday.
• Respond to HR tickets related to Workday and provide timely resolutions.
• Gather and analyze requirements for Workday system enhancements.
• Develop and maintain system documentation.
• Assist with system upgrades and new feature testing.
• Ensure compliance with data security and governance best practices.
• Serve as a technical resource and subject matter expert for Workday within the organization.

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