EOS
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
Personnel performing Land Mobile Radio LMR support services / operating the Service Desk will be responsible for executing on the following:
- Managing all administrative and information flow aspects of LMR projects, ensuring data integrity, resource alignment, and efficient execution support across the program
- Ensuring data integrity and up-to-date status across all key LMR tracking systems.
- Supporting project delivery schedules, resource alignment, and site access requests for technical personnel and subcontractors.
- Supporting the development and maintenance of LMR training materials and documentation, coordinating training sessions, and onboard new project personnel (EPMs, vendors, colleagues) on LMR processes and project status.
- Overseeing the lifecycle of LMR support requests and faults, ensuring rapid triage, efficient routing, and timely resolution according to established SLAs; including:
- Overseeing the LMR fault reporting and support ticket lifecycle, from initial intake to resolution tracking.
- Conducting initial assessment and triage of LMR faults and service requests, prioritizing and ensuring accurate routing to appropriate technical teams.
- Tracking resolution of faults and service orders against established SLAs.
- Coordinating radio and system repair processes by engaging appropriate technical and vendor resources and managing responses and resolution for all LMR-related tickets and SmartPTT support requests.
- Managing all regulatory requirements related to Radio Frequency (RF) licensing, ensuring global compliance and optimal spectrum management for LMR systems, including:
- Managing the entire RF license application process, including consulting with the TPM and Legal, and ensuring all data is updated to the relevant tracker.
- Managing the domestic and international regulatory application process for new RF sites, as well as modifications and renewals of existing licenses; including translating foreign
- documentation into English and ensuring each country’s specific legal process is followed.
- Maintaining and optimizing the central database of all active licenses.
- Researching and analysing appropriate RF spectrum for LMR systems to support new and evolving system deployments.
ESSENTIAL CRITERIA:
- Minimum of 3 years’ experience in a similar position/role.
- Proven track record in project delivery with exceptional interpersonal skills.
- Ability to be self-motivated and accountable in a fast-pace, independent environment
- Ability to think creatively as well as methodically regarding technical issue
- Technical skills must include a knowledge of Security communications related hardware and signal flow
- Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required
- Strong interpersonal, customer service, and conflict resolution skills
- Willingness to learn and adapt to client culture
- Ability to work both independently as well as with a team
- Must have critical thinking and problem-solving ability
- Be flexible and adaptable to change and hours of work, to meet the needs of the customer
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or any other non-merit factor.
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To apply for this job please visit eosits.com.
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Working in Singapore
Singapore, officially the Republic of Singapore, is an island country in Southeast Asia. Its territory comprises a main island, over 60 satellite islands and islets, and one outlying islet. The country is about one degree of latitude north of the equator, off the southern tip of the Malay Peninsula, bordering the Strait of Malacca to the west, the Singapore Strait to the south along with the Riau Islands in Indonesia, the South China Sea to the east and the Straits of Johor along with the State of Johor in Malaysia to the north.
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