Fulfillment Supervisor

Job Overview:

The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow.

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Key Responsibilities:

1. Operational Oversight / Team Management

• Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards.
• Monitor order progress to ensure timely completion during the assigned shift.
• Troubleshoot and resolve any operational issues that may arise.
• Provide clear instructions and guidance to team members to optimize performance.
• Address team member concerns and escalate issues to management when necessary.
• Work effectively in a cold storage environment, while training team members on cold storage best practices and safety guidelines.

2. Reporting and Communication

• Use a combination of Tableau and Google Sheets to track and document order progress and team performance metrics.
• Communicate effectively using tools like Slack, Geneva, and Gmail to coordinate with other teams and management.
• Prepare end-of-shift reports detailing key metrics, issues, and resolutions.

3. Compliance and Quality Control

• Ensure all orders meet company quality standards before dispatch.
• Enforce adherence to Standard Operating Procedures (SOPs).
• Operate pallet jack to move pallets of product

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• Processes to focus on and implement:
  • Pick and Pack SOP’s
  • Inventory Counting
  • Scheduling / Labor Utilization

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Qualifications

• Bilingual (English and Spanish): Fluency in both languages is required, no exceptions.
• Technology Skills: Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
• Environment: Ability to work in a cold production environment.
• Leadership Skills: Strong ability to manage and motivate a diverse team.
• Physical Skill: ability to lift/carry up to 50lbs.
• Attention to Detail: High level of accuracy in monitoring operations and fulfilling orders.
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Benefits

🩺  Health Insurance coverage with Cigna

✅  Weekly payments

🚀 Opportunity for advancement