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Be ready to walk through guest-service examples: difficult check-ins, overbookings, or complaint recovery. Review hotel front-desk basics (PMS comfort, cash/card handling, upselling rooms or amenities) and why you want HEI and The Stoneleigh specifically. Prepare concise stories that show calm communication, accuracy under rush periods, and teamwork with ops staff.
Strong fit if you enjoy high-touch hospitality, standing/desk-facing work, and polished guest communication in a full-service hotel setting. Less fit if you need remote work or prefer back-of-house roles with little guest contact. HEI’s recent leadership and portfolio news signal an active operator, but on-site service quality still drives this job day to day.
As a Front Desk Ambassador at HEI’s Stoneleigh property in Dallas, you would typically open or close the desk, greet arrivals, check guests in and out, manage room assignments and keys, and answer phones and walk-up questions. Expect to coordinate with housekeeping and maintenance on readiness issues, handle simple billing or reservation changes, and represent the hotel’s first impression for both leisure and business guests on property—not remote.
No. The listing is on-site at The Stoneleigh in Dallas, TX.
HEI Hotels & Resorts operates and grows a hotel portfolio; recent news covers a new CEO and new properties.
Front-desk, concierge, or customer-service work with calm problem-solving and clear guest communication.
Website: heihotels.com
Public cache only — not an employee review.
Heihotels invites applications for a Front Desk Ambassador based at The Stoneleigh - Dallas, TX. This full-time position lets you become the friendly first and last impression for everyone who walks through the doors. About the Role As the Front Desk Ambassador for Heihotels at The Stoneleigh - Dallas, TX, you will stand at the center of daily visitor traffic and keep operations running smoothly. This full-time opportunity is designed for candidates exploring Front Desk Ambassador jobs in The Stoneleigh - Dallas, TX, Front Desk Ambassador near me, or Heihotels careers who want to turn every arrival and departure into a positive experience. You will work on-site, interact face-to-face, and serve as a reliable contact point that supports the overall flow of a busy reception environment. What You'll Do Greet arriving guests and visitors with professional warmth and clear direction Process check-in and check-out steps accurately and efficiently Answer telephone, email, and in-person questions with helpful and timely information Coordinate basic logistics such as appointments, assignments, and special requests Keep front desk and lobby areas tidy, organized, and welcoming at all times Collaborate with team members to resolve concerns and meet individual needs Record accurate details, handle simple transactions, and pass feedback to the appropriate channels What You Bring Strong interpersonal and clear communication skills for diverse audiences A natural focus on service and calm problem-solving under pressure Ability to juggle several tasks at once while staying organized Basic comfort with computers and everyday office tools Reliability, punctuality, and a polished, professional presence Genuine enthusiasm for creating memorable interactions every day About the Company Heihotels is hiring for this role and offers a supportive team environment. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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