- Full Time
- London (Remote)
Trig at a glance
SEC filings mentioning "Trig": 815 · SIC industry: Blank Checks — search EDGAR
Trig
About the Role
We’re seeking a Forward Deployed Engineer to bridge the gap between our AI account management product and our enterprise clients. You’ll work directly with customers to implement, customize, and optimize our platform for their specific business needs while feeding insights back to our engineering team.
What You’ll Do
Customer Implementation & Success
– Deploy and configure our AI account management platform for enterprise clients
– Work onsite or remotely with customer teams to ensure successful integration
– Customize workflows, data pipelines, and AI models to match client requirements
– Troubleshoot technical issues and provide rapid resolution during implementation phases
– Train customer technical teams on platform usage and best practices
Technical Development
– Build custom integrations between our platform and client systems (CRMs, ERPs, databases)
– Develop client-specific features and modifications using Python
– Create data transformation scripts and API connections for seamless data flow
– Prototype solutions for unique customer use cases
– Maintain and update client-specific codebases
Product Intelligence
– Gather detailed feedback on product performance in real-world environments
– Identify patterns in customer needs and technical challenges
– Collaborate with product and engineering teams to influence roadmap decisions
– Document best practices and common implementation patterns
– Contribute to internal tooling that improves deployment efficiency
What We’re Looking For
Technical Skills
– Strong proficiency in Python, PostgreSQL, DynamoDB, OpenSearch
– Experience with APIs, webhooks, and system integrations
– Familiarity with cloud platforms (AWS, Azure, or GCP)
– Experience working with Snowflake, Databricks or similar data warehouses
– Knowledge of AI/ML concepts and how they apply to business processes
Customer-Facing Skills
– Excellent communication skills with both technical and business stakeholders
– Ability to translate complex technical concepts into business value
– Experience working directly with enterprise customers
– Comfortable presenting solutions and leading technical discussions
– Problem-solving mindset with customer success orientation
Experience
– 3+ years of software engineering experience
– Previous experience in customer-facing technical roles (solutions engineering, consulting, implementation)
– Background in B2B SaaS environments
– Experience with account management or sales technology systems preferred
Why Join Us
– Direct impact on customer success and company growth
– Unique blend of technical development and customer interaction
– Opportunity to shape product direction through customer insights
– Work with cutting-edge AI technology in a rapidly growing market
– Collaborative team environment with significant autonomy
– Competitive compensation including equity participation
Location & Travel
This role involves regular customer interaction and may require travel to client sites. Remote work is supported between customer engagements.
To apply for this job please visit jobs.ashbyhq.com.
Terms used in this posting
- equity
- Ownership stake in the company, usually in the form of stock options or RSUs, offered in addition to salary.
Explore Trig online
Working in London, UK
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London is the capital and largest city of England and the United Kingdom, with a population of 9.1 million people in 2024. Its wider metropolitan area is the largest in Western Europe, with a population of 15.4 million. London stands on the River Thames in southeast England, at the head of a 50-mile (80 km) tidal estuary down to the North Sea, and has been a major settlement for nearly 2,000 years. Its ancient core and financial centre, the City of London, was founded by the Romans as Londinium and has retained its medieval boundaries. The City of Westminster, to the west of the City of London
England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and
- Elevation 18m (59 ft)
Source: Wikipedia (state)
Market context
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