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Expect questions on customer service under pressure, multi-channel support, and travel or corporate-account basics. Be ready with examples of clarifying needs, fixing booking issues, and staying calm with frustrated clients.
Strong fit if you like structured client support in travel or corporate services, clear communication, and problem-solving for account holders—less ideal if you want pure sales or fully remote work (this listing is not remote).
As an FCM Account Support Specialist at Flight Centre in Chicago, you would typically help business-travel clients with bookings, itinerary changes, and day-to-day account questions, coordinating with internal teams so corporate travelers get clear, timely help.
It is a travel agency group (FCTG), founded in 1982, known for leisure and corporate travel brands including FCM.
The title points to Chicago, Illinois; the posting is listed as Illinois, US, and is not remote.
FCM is Flight Centre’s corporate travel brand; Account Support Specialists typically back business travel accounts and day-to-day traveler needs.
Website: flightcentre.com.au
Flight Centre Travel Group (FCTG) is an Australian travel agency. It was founded in 1982, and is headquartered in Brisbane, Queensland, Australia.
Public cache only — not an employee review.
Join Flight Centre as an Account Support Specialist serving our FCM (Flight Centre Management) division in Chicago, Illinois. In this full-time position, you'll provide dedicated account management and support services to medium and large-sized businesses managing their corporate travel programs across the United States and internationally. About Flight Centre Flight Centre is a leading global travel management company with operations across 97 countries. Headquartered in London, Brisbane, Singapore, and New York, we rank among the world's top five travel management firms. Our FCM division specializes in comprehensive corporate travel solutions designed for enterprises and mid-market organizations seeking strategic, hands-on travel program management. About the Role As an Account Support Specialist, you'll serve as a key point of contact for corporate clients using FCM's travel management services. You'll combine relationship management with operational expertise to ensure clients receive responsive, high-quality support for their national and global travel needs. This role bridges client success and internal operations, working collaboratively with travel coordinators, managers, and leadership to resolve issues and enhance the client experience. What You'll Do Manage day-to-day account communications and inquiries from corporate clients Process and coordinate travel requests and program updates for assigned accounts Resolve client concerns and escalate complex issues appropriately Support travel program compliance and policy adherence Prepare account reports and documentation as needed Maintain accurate account records and client information Collaborate with internal teams to deliver seamless service delivery What We're Looking For Proven customer service or account support experience Strong communication and interpersonal skills Ability to manage multiple priorities and meet deadlines Attention to detail and organizational capabilities Proficiency with computer systems and business applications Travel industry knowledge or corporate travel familiarity (preferred) Professional demeanor and problem-solving mindset How to Apply Apply directly through this listing to start your career with Flight Centre's award-winning team.
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