Facilities Operations Manager

Who we are

 
KitchenPark helps restaurateurs around the world succeed in online food delivery – our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for  healthy food at an affordable price.

We’re changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. 

The Operations Manager ensures smooth and efficient daily operations across one or more processing centers in Saudi Arabia. This role oversees facility operations, inventory, and process optimization while supporting cross-functional teams to meet performance goals. The Operations Manager leads training, resolves operational issues, and ensures readiness for high-volume periods, maintaining seamless execution and strong customer satisfaction across all sites.

What you’ll do

• Responsible for the smooth operation of the processing center across all shifts
• Leads training and meeting sessions for the processing staff
• General handy-person duties around the hub, a plus
• Works with Property Manager to ensure work around the facility is completed on an appropriate timeline
• Address facility, tech, and space issues with licensees. This includes calling OFOS on behalf of the licensees to address issues
• Works with Customer Success team members to ensure licensees are ready for big orders/ launches/ spikes in business
• Manages ZenDesk tickets from open to close
• Troubleshoots processing center, kitchen, and facility hardware issues
• Inventory & Ordering; Audits
• Review daily inventories and make orders to replenish inventories when needed
• Performs storage and common area audits
• Reviews and reports KPI metrics to facility management and processing team; contributes to goal setting and planning
• Coaching new and existing shift leads
• Filling in shifts during call-outs, general staffing help
• Reviews financials and supports P&L understanding, comfortable working with numbers to see their impact on operations.

What we’re looking for

• Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
• 3+ years of experience in operations management, preferably in logistics, fulfillment, or food processing environments.
• Strong organizational skills, with experience managing teams across multiple shifts.
• Excellent problem-solving skills and ability to troubleshoot facility, inventory, and process issues.
• Strong communication skills, both written and verbal in English and Arabic (essential) 
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Experience in a multi-site operations environment.
• Familiarity with kitchen or food processing operations.
• Experience with ZenDesk or other ticketing systems.
• Knowledge of Saudi labor laws and workplace safety standard

Why join us

• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. 
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role will be based at our Riyadh office, covering 3 different sites. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes – and we are doing all these things – we believe we’re better as a team. 

Looking forward to sharing more about a Career of Substance at KitchenPark,

Ready to join us as we serve those who serve others? 

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