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Be ready to walk through how you handle clinic bottlenecks, patient complaints, and cross-team handoffs. Prepare examples of improving turnaround, service quality, or daily ops cadence in a healthcare or high-volume service setting.
Best suited to organised operators who stay calm under clinic pressure, communicate clearly with clinical and admin colleagues, and care about consistent patient experience in Singapore’s public primary-care setting.
As an Executive, Service and Operations (Clinic) at National University Polyclinics in Singapore, a typical day centres on keeping clinic services running smoothly. You would coordinate front-of-house and operational workflows, track appointment flow and service standards, escalate issues that affect patients or staff, and work with nurses, doctors, and admin teams so queues, rooming, and support processes stay reliable across the clinic day.
No. The listing is based in Singapore and is not marked remote, so expect on-site clinic work.
Service and operations for a clinic: coordinating day-to-day delivery, service standards, and operational support rather than direct clinical care.
At National University Polyclinics in Singapore, in a clinic operations environment serving patients and supporting clinical teams.
National University Polyclinics - Singapore About the Role The Executive, Service and Operations role at National University Polyclinics involves working closely with the Clinic Manager and multidisciplinary stakeholders to support the planning, coordination, and smooth daily operations of the polyclinic. Key responsibilities include optimising manpower and resources, driving operational excellence, and ensuring a seamless patient experience while maintaining cost-effective and efficient services. What You'll Do Support the Clinic Manager in strategic planning and implementation of operational strategies to enhance service delivery. Coordinate with multidisciplinary teams to ensure efficient workflow and optimal resource utilisation. Develop and manage key performance indicators (KPIs) for continuous improvement in operations. Oversee manpower allocation and training programs to support staff development and retention. Drive initiatives aimed at improving patient satisfaction and overall clinic efficiency. Qualifications Degree in Healthcare Management, Business Administration, or a related field. A minimum of 5 years of experience in healthcare operations management, preferably within a polyclinic setting. Strong leadership and interpersonal skills to effectively manage multidisciplinary teams. Proven ability to optimise resources and drive operational excellence. Excellent organisational and time-management skills with the capacity to handle multiple tasks simultaneously. About National University Polyclinics National University Polyclinics is a part of the National University Health System, providing primary healthcare services to the community. Our mission is to deliver high-quality, accessible, and cost-effective healthcare solutions through innovative practices and collaborative partnerships. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled in accurately for a smooth submission process.
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