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Strong fit if you lead premium hospitality or client-experience programs at scale and can operate in a regulated bank culture from Midtown Manhattan; less fit if you need remote work or pure product engineering without service operations.
As Executive Director / High-Net-Worth Card Hospitality General Manager, you would own premium card hospitality experiences for affluent clients—setting service standards, coordinating venues and events, partnering with product and relationship teams, and escalating issues that affect brand and client trust at Chase scale.
Useful focus areas (inferred from title, not listed certs): luxury hospitality operations, HNW client service, card/benefits product fluency, vendor and venue management, risk/compliance awareness, and executive stakeholder communication. No certification resources were provided.
No. The listing is for Grand Central, Manhattan (remote flag is 0).
JPMorgan Chase is a major U.S. bank (JPM) headquartered in New York; see Wikipedia.
No. This enricher only uses provided DATA; pay and review scores were not supplied.
Website: jpmorganchase.com
JPMorgan Chase & Co. is an American multinational banking institution headquartered in New York City and incorporated in Delaware. It is the largest bank in the United States, and the world's largest bank by market capitalization as of 2026. As the largest of the Big Four banks in America, the firm is considered systemically important by the Financial Stability Board. Its size and scale have often led to enhanced regulatory oversight as well as the development of an internal "Fortress Balance Sheet".
Public cache only — not an employee review.
Join JPMorgan Chase in Manhattan as Executive Director, Head of High-Net-Worth Card Hospitality General Manager. This senior leadership position is based in Grand Central and offers a unique opportunity to shape the premium cardmember experience at one of the world's leading financial institutions. About the Role As Executive Director and Head of High-Net-Worth Card Hospitality, you'll lead the complete strategy, operations, and client experience for our elite cardmember hospitality programs. This front-facing, relationship-driven role places you at the intersection of luxury service, financial advisory, and client engagement—where your leadership directly impacts the most valuable relationships in our card business. What You'll Do Develop and execute comprehensive hospitality strategy aligned with JPMorgan Chase's High-Net-Worth Card division goals Oversee end-to-end operations for premium, exclusive cardmember experiences and events Build and mentor a high-performing team dedicated to exceptional client service and relationship management Manage budgets, P&L, and resource allocation to drive program profitability and scale Cultivate and maintain strategic partnerships with luxury vendors, event venues, and hospitality partners Lead initiatives that enhance client engagement, retention, and lifetime value Ensure consistent brand representation and delivery of best-in-class standards across all cardmember touchpoints Drive continuous improvement in program design, operations, and client satisfaction metrics What We're Looking For 10+ years of progressive leadership experience in luxury hospitality, event management, financial services, or related client-facing industries Demonstrated success building, leading, and scaling teams in fast-paced environments Strong P&L and financial management capabilities Exceptional relationship-building and communication skills with high-net-worth individuals and stakeholders Strategic mindset with ability to balance operational excellence and innovation Proven track record of driving client satisfaction, loyalty, and business growth Bachelor's degree or equivalent professional experience About JPMorgan Chase JPMorgan Chase is a global leader in financial services, serving millions of customers with a commitment to excellence, integrity, and innovation. Our High-Net-Worth Card business offers bespoke financial solutions and unparalleled experiences to our most valued clients. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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