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Be ready to walk through DNS resolution failures, DHCP lease problems, and IPAM hygiene; practice clear escalation writing and calm overnight customer communication.
Strong fit if you like deep networking troubleshooting, enterprise support cadence, and night-shift work in Belgrade for a DDI vendor scaling channels and PE attention.
As Enterprise Support Engineer on treća smena, you take overnight tickets for BlueCat DDI customers: triage DNS/DHCP/IPAM incidents, reproduce issues in lab, escalate bugs, and hand off clean notes to day shift. Expect customer calls, runbooks, and patch/guidance under SLAs.
No—the listing marks remote as off; expect Belgrade-based coverage for the third shift.
Serbian for third shift: overnight/evening enterprise support hours.
Intelligent infrastructure for DNS, DHCP, and IPAM sold through enterprise and channel partners.
Enterprise Support Engineer (Treca Smena) [00h-08h] - Bluecatnetworks, Belgrade What This Role Involves The role of an Enterprise Support Engineer involves working directly with our largest and most strategic enterprise customers to anticipate, identify, and address their technical concerns. During the first 12 weeks, you will undergo comprehensive training to ensure you are well-equipped for this challenging but rewarding position. Core Duties Partner with clients to help them optimize the use of BlueCat products and services. Provide technical support and assistance to ensure smooth operation of our customers' networks. Act as a key point of contact for critical issues, ensuring timely resolution and customer satisfaction. Collaborate closely with internal teams to improve product features based on customer feedback. Document all interactions and resolutions for future reference and continuous improvement. What We're Looking For A proactive mindset and a passion for problem-solving. Strong technical skills, particularly in network management and security. Excellent communication and interpersonal skills to interact effectively with customers and internal teams. The ability to work independently while also contributing to team efforts. A commitment to continuous learning and staying updated on the latest industry trends and technologies. About the Company BlueCat—a Great Place to Work—is dedicated to solving critical network challenges for some of the world's largest organizations. Our Intelligent Network Operations platform delivers AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks. We believe in a collaborative and supportive work environment that values integrity and innovation equally. Ready to Apply? If you are ready to join our team of technologically savvy and proactive professionals dedicated to outstanding customer experience, we would love to hear from you! Every day will bring new and exciting challenges as you support some of the world's largest enterprises. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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