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Prepare stories on saving or expanding enterprise renewals, running executive QBRs, and navigating multi-country DACH accounts. Be ready to explain how you drive product adoption for technical creative tools and how you partner with sales without overselling. Expect scenarios on churn risk, success plans, and German-language customer conversations.
Strong fit if you have enterprise CSM experience, German fluency, and interest in AI video platforms serving large corporates. Munich on-site; thin public salary and review data for this exact listing.
As an Enterprise Customer Success Manager (German speaker) at Synthesia in Munich, you would own post-sale outcomes for large accounts using AI video products: onboarding, adoption of avatars and workflows, QBR-style business reviews, and escalation handling. German fluency supports DACH stakeholders while you align product usage with enterprise goals and expand value with the account team.
Prioritize enterprise SaaS CSM fundamentals: stakeholder management, adoption metrics, renewal risk, and German business communication. Product fluency in generative video workflows and comfort with AI-adjacent enterprise buyers matter more than formal certs for this listing (no cert resources supplied).
AI software for generating video content, including synthetic avatars and related agents, used heavily by large enterprises.
No. The listing is Munich-based with remote set to off.
Enterprise Customer Success for this seat supports German-speaking stakeholders, likely across DACH-facing accounts.
Website: synthesia.io
Synthesia Limited is a British multinational artificial intelligence company based in London, United Kingdom. It is a synthetic media-generation software developer and creator of AI-generated video content, including audio-visual agents and cloned avatars. Britain's largest generative-AI firm, it is used by 70% of FTSE 100 and over 90% of Fortune 100 companies.
Public cache only — not an employee review.
Enterprise Customer Success Manager - German Speaker at Synthesia in Munich, Germany (Full Time, No Remote) Position Summary Synthesia is seeking a dynamic and experienced Enterprise Customer Success Manager to join our growing team. Reporting to the Director of Customer Success for DACH, you will play a crucial role in driving Synthesia's future growth by building and nurturing relationships with key clients, ensuring their success and satisfaction. Key Responsibilities Build and maintain strong relationships with our enterprise customers to ensure high levels of customer satisfaction and retention. Provide exceptional client service and support, educating clients on the innovative AI video platform and helping them achieve their business goals. Work closely with sales teams to create a seamless onboarding experience for new users, ensuring a smooth transition into Synthesia’s products. Engage in business-level and technical conversations at multiple levels of the organization, including the C-suite, to understand and address client needs effectively. Requirements Customer-facing experience in Customer Success Management, Client Service, Account Management, or Technical Account Management, preferably in a B2B SaaS environment. A proven track record of managing a Book of Business along with key performance indicators (KPIs). Experience in risk management, forecasting, and identifying growth opportunities within the customer base. More About Synthesia Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, our company is headquartered in London with offices and teams across Europe and the US. As a fast-growing software company, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and submit your resume and cover letter by [Deadline Date].
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