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Strong fit if you stay composed under pressure, follow protocols precisely, and want on-site emergency support work for a regional health network in Allentown rather than remote desk work.
As an Emergency Communications Operator at St. Luke's Health Network in Allentown, a typical day centers on answering and triaging urgent calls, dispatching or coordinating responders, logging events accurately, and keeping calm, clear radio/phone traffic during high-volume periods. Expect shift work, protocol-driven decisions, and close coordination with clinical and security teams so patients and staff get the right help quickly.
Prioritize clear radio/phone etiquette, CAD or call-log systems, medical/emergency terminology, stress management under load, and strict adherence to dispatch protocols. Practice scenario-based triage and accurate, timestamped note-taking.
No. The listing is on-site in Allentown, Lehigh County (remote = 0).
Available data points to stlukeshealthnetwork.com.
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Website: stlukeshealthnetwork.com
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Emergency Communications Operator Per DiemSt. Luke's Health Network, Inc.Allentown, Lehigh County Role Overview The Emergency Communications Operator (ECO) is a critical role within St. Luke's Health Network, Inc., responsible for ensuring the efficient and effective communication between emergency responders and healthcare providers during medical emergencies. This position requires a high level of attention to detail, excellent verbal and written communication skills, and the ability to handle stressful situations calmly and effectively. Key Responsibilities Respond to emergency calls from 911 dispatchers or other sources Provide clear and concise information to first responders regarding patient conditions and medical histories Assist in the triage process by prioritizing patients based on severity of condition Document all interactions and maintain accurate records Work closely with emergency room staff to ensure a smooth handover of patient care What We're Looking For A minimum of 1 year experience in emergency communications or related field Strong verbal and written communication skills Ability to work effectively under pressure and manage multiple tasks simultaneously Familiarity with medical terminology and procedures Prioritization and time management skills A valid driver's license and reliable transportation (if required) Why Join St. Luke's Health Network, Inc. At St. Luke's, we value the dedication and expertise of our employees who are at the heart of our mission to care for the sick and injured, educate healthcare professionals, and improve access to quality medical services. Our commitment to excellence is reflected in every interaction with patients and their families. Join us, and be part of a team that makes a real difference in people's lives. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
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