E-Commerce Operations Coordinator

About the Team

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

The Fanatics Collectibles eCommerce Operations team is looking for a passionate eCommerce Operations Coordinator who will manage and optimize day-to-day eCommerce operations on Topps.com. This role will focus on product data, product creation, and order maintenance. They will work cross-functionally with Product, Merchandising, Logistics, Customer Service and Project Management ensuring product information is correct and orders are processed. 

This is a full time role, in the designated office 5 days per week.

Responsibilities:

• Manage and Create Product Listings: Accurately create and maintain product listings for Topps.com through use of the Product Information Management (PIM) system and eCommerce admin tools (Shopify), ensuring all content is up-to-date and correct. This includes weekend launches throughout the year, coverage is handled on a rotating basis with other team members.
• Daily Quality Assurance: Perform daily quality assurance checks on the website, promptly identifying and correcting any errors or issues to maintain an exceptional customer experience.
• Troubleshoot Operational Issues: Identify, troubleshoot, and escalate operational issues by submitting tickets and collaborating with the engineering team. Ensure thorough testing and sign-off on any implemented solutions.
• Site Performance & Customer Behaviour Analysis: Regularly analyse website data, including customer behavior and performance metrics, to identify trends and areas for improvement. Use these insights to optimise site functionality and drive overall business performance.
• Product Knowledge & Assortment Management: Develop a deep understanding of the full product assortment and its key attributes to ensure accurate product descriptions, features, and benefits are reflected on the website.
• Manage Promotions & Discounts: Oversee the creation, implementation, and monitoring of promotional discounts across the site. Ensure that promotions align with business objectives and are accurately reflected on product pages. Review usage to spot potential abuse and make recommendations to the business.
• Cross-functional Collaboration: Work closely with order management and fulfillment teams to ensure smooth data transfer of product and order details, facilitating a seamless customer journey from purchase to delivery.
• Fraud Prevention & Risk Management: Monitor transactions for fraudulent activity, collaborating with the fraud prevention team to implement necessary actions and tools that protect the site and customers.
• Performance Monitoring & Reporting: Track site performance KPIs, such as load times, page views and conversion rates to make informative decisions on key product detail changes.
• Industry Trend Monitoring: Stay up to date with the latest eCommerce and collector trends, including technological advancements, best practices, and competitor activity, to relentlessly enhance the user experience.

Qualifications:

• Bachelor’s degree, in Business, Marketing, Computer Science or related fields
• 1-3 year’s experience in eCommerce operations, management or marketing
• Experience with ecommerce platforms and content management systems, preferably Shopify
• Strong understanding of eCommerce performance metrics
• Highly organised with an exceptional attention to detail
• Ability to work in an ever changing fast-paced environment, closely with a diverse group of people
• Resourceful and self-starter with strong problem-solving skills
• Familiarity with tools such as Akeneo, Amplitude and Shopify a plus
• French, German or Italian as a second language a plus
• Customer-focused mindset to drive towards delivering a smooth and seamless shopping experience

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. 

 Subject to applicable laws, Fanatics Collectibles may choose to run a background check.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.