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Prepare concrete examples of shift prioritisation, guest complaints under pressure, team briefing/handover, and how you balance service quality with labour and safety in a busy resort town.
Strong fit if you thrive on live-floor leadership in hospitality and want on-site work in Queenstown’s tourism-heavy environment with Future Hospitality Group.
As Duty Manager at Future Hospitality Group in Queenstown, you would typically own the shift floor: briefing teams, handling guest issues, coordinating rooms/F&B/events as demand spikes, and keeping service, safety, and handover standards tight until close of shift.
Build operations and project habits with free resources:
No—the listing is on-site in Queenstown, Otago (remote = 0).
Saylor Academy Business & Management courses and Google Project Management intro resources are listed as free for general/operations managers.
Queenstown is a resort town and the Queenstown-Lakes administrative hub in Otago, so hospitality demand often tracks tourism seasons.
Duty Manager | Ice Bar at Future Hospitality Group in Queenstown, Otago About the Role Future Hospitality Group is seeking a Duty Manager to join our team at Queenstown Ice Bar and Minus 5° ICE BAR. This role offers an exciting opportunity to work in a unique environment where you'll engage with international guests daily, assist them with their sub-zero experiences, and ensure they have memorable moments that last long after their visit. What You'll Do Oversee the smooth operation of the bar during peak hours and manage staff for efficient service delivery. Assist guests in preparing for and enjoying sub-zero experiences, including helping them dress appropriately and ensuring safety measures are followed. Serve drinks from ice glasses and other frozen beverages to enhance guest experience. Ensure all areas of the bar meet high standards of cleanliness and hygiene. Support team members with training and development opportunities to improve their skills and knowledge. Skills & Qualifications Proven experience in a supervisory role within hospitality or related industries. Excellent communication, interpersonal, and leadership skills. A deep understanding of customer service principles and the ability to deliver exceptional guest experiences. Knowledge of safety protocols, especially for working with ice and cold environments. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. More About Future Hospitality Group FUTURE HOSPITALITY GROUP (FHG) is a locally owned business that prides itself on providing unique hospitality experiences. As part of FHG, you'll be contributing to the growth and success of a dynamic team in Queenstown. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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