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Expect behavioral stories (ownership, customer obsession, bias for action) plus scenario drills on ambiguous leave cases, prioritization, and calm escalation. Prepare examples of accurate documentation and handling sensitive employee situations.
Fit if you like structured casework, policy detail, and high-volume people support inside a large tech operator. Less fit if you want pure product engineering or a fully remote setup—this role is listed on-site in India.
As an L4 DLS Case Manager on Amazon’s Disability and Leave Service Team, a typical day centers on intake and triage of leave or disability cases, applying policy and eligibility rules, coordinating with employees and internal partners, documenting decisions in case systems, and meeting service-level timelines with clear, consistent communication.
Build strength in case documentation, policy interpretation, empathy under volume, and multi-stakeholder communication. Useful adjacent skills: HRIS/case tools, data hygiene, and working knowledge of leave/disability concepts. No cert family or priced credentials were supplied for this occupation.
No. The listing marks remote as off and location as India; confirm city and office expectations with the hiring team.
L4 is Amazon’s level label for this DLS Case Manager seat—typically IC operations scope, not a public salary band in the provided data.
See the company overview on Wikipedia and official Amazon channels for current policies.
Website: amazon.it
Amazon.com, Inc. is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, entertainment, and artificial intelligence. Founded in 1994 by Jeff Bezos in Bellevue, Washington, the company started as an online book marketplace that gradually expanded to include virtually all consumer product as well as many other categories, positioned as "The Everything Store".
Public cache only — not an employee review.
DLS Case Manager (L4), Disability and Leave Service Team at Amazon in India Role Overview Amazon’s Disability and Leave Services (DLS) team within the HR Services organization is seeking a dedicated DLS Case Manager to join our mission of providing best-in-class leave of absence, disability, and accommodation services for employees across South Africa & Middle East. This role will involve managing various types of life events, ensuring seamless support and compliance with company policies. Your Responsibilities Provide comprehensive case management for all types of leave of absence and disability life events. Ensure timely and accurate processing of employee requests related to leave and accommodations. Collaborate with cross-functional teams, including HR, legal, and medical professionals, to deliver high-quality service. Adhere to company policies and regulatory requirements for leave and accommodation services. Offer guidance and support to employees throughout their life events, ensuring a positive experience. Requirements Minimum 1 year of relevant experience in case management or a related field. Strong organizational skills with the ability to handle multiple tasks efficiently. Excellent communication and interpersonal skills to interact effectively with employees, managers, and other stakeholders. Familiarity with HR policies and procedures, particularly those related to leave of absence and disability accommodations. Proficiency in Microsoft Office Suite and other relevant software tools. More About Amazon At Amazon, we are committed to fostering a diverse and inclusive workplace where every employee can thrive. Our Disability and Leave Services team plays a crucial role in supporting our employees during life events, ensuring they have the resources and accommodations needed to succeed. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to Amazon's application platform to finish submitting there. Please ensure all required fields are filled out accurately and submit your application as soon as possible. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-15 UTC · getajob.ai