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Website: adobe.com
Adobe Inc., formerly Adobe Systems Incorporated, is an American multinational computer software company based in San Jose, California. It offers a wide range of programs from web design tools, photo manipulation, and vector creation to video and audio editing, mobile app development, print layout and animation software.
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Adobe is hiring a Director of Customer Success, Business Professionals to lead enterprise customer success operations across the Americas. Based in San Francisco, California, you'll own strategy and execution for a high-impact team delivering measurable customer outcomes across our Business Professionals segment. About the Role This is a full-time, on-site leadership position reporting to senior management. You'll oversee a team of customer success managers and individual contributors responsible for driving adoption, retention, and expansion within a large, diverse enterprise customer portfolio. Your mandate is to build and scale a customer success function that delivers tangible business value while establishing Adobe as a strategic partner for Business Professionals customers. What You'll Do Lead and develop a team of customer success professionals focused on the Business Professionals segment in the Americas region Define customer success strategy, KPIs, and operational excellence standards for your organization Drive customer adoption programs, training initiatives, and value realization workshops to maximize product utilization Build strategic partnerships with key accounts and identify expansion opportunities within existing customers Establish and optimize customer health metrics, playbooks, and processes that scale across the team Collaborate cross-functionally with Sales, Product, and Support to align customer success outcomes with business objectives Report on team performance and customer retention metrics to senior leadership What We're Looking For 5+ years of enterprise customer success or account management leadership experience Proven track record building and scaling customer success teams Expertise in customer retention, adoption, and value-realization strategies Strong communication and stakeholder management skills across all organizational levels Experience leading diverse customer segments and managing complex, multi-product relationships Analytical mindset with ability to use data to drive decision-making and strategy Leadership presence with ability to mentor and develop teams About Adobe Adobe is a global leader in digital media and marketing solutions. We empower businesses and creators through innovative software that changes how people work, think, and create. How to Apply Apply through this listing to be considered for the Director of Customer Success, Business Professionals position in San Francisco.
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