Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Public candidate guidance in DATA points to Arrive’s documented hiring process write-up on Built In (“Fast and Fair”). Expect behavioral depth on client retention, conflict handling with carriers/ops, and leadership of success teams; no interview scorecards or salary bands appear in this packet. Built In article.
Strong fit if you have directed client-success or account leadership in logistics, brokerage, or high-volume B2B services and can operate from Chicago (not remote). Comfort with growth-and-retool cycles—office expansion plus selective geographic cuts—matters more than generic SaaS CS alone.
As Director of Client Success for Arrive Fresh at Arrive Logistics, a typical day centers on freight-brokerage customer outcomes: reviewing account health and service issues, aligning ops and sales on retention and expansion, coaching client-success leads, and escalating shipment or capacity problems that affect shippers. Expect executive updates on churn risk, SLA themes, and product/process feedback for the Arrive Fresh book of business—not desk coding or pure sales hunting.
No. The listing is Chicago, IL with remote set to off; plan for local presence.
The title ties Client Success leadership to the Arrive Fresh segment within Arrive Logistics; day-to-day is still logistics client outcomes, not a separate employer brand in this DATA.
No salary figures or certification resources are in the provided DATA or CERTS set.
DIRECTOR OF CLIENT SUCCESS, ARRIVE FRESH Position Summary The Director of Client Success at Arrive Fresh is a pivotal role in driving the performance and growth of our produce and floral division. This leadership position requires a highly experienced, solutions-oriented professional with deep expertise in perishable cold-chain logistics and a proven track record of scaling brokerage operations. Key Responsibilities Lead by example, mentoring a team to build strategic, long-term relationships with premier fresh shippers. Drive the performance, operational strategy, and growth of our produce and floral division. Navigate complex market cycles and champion operational change to accelerate business growth. What You Bring A proven ability to scale brokerage operations in perishable cold-chain logistics. Deep expertise in managing and growing relationships with leading fresh shippers. The capacity to navigate complex market cycles and champion operational change. More About Arrivelogistics Arrive Logistics is a leading transportation and technology company in North America, committed to providing employees with a meaningful work experience. Our culture supports personal and career development in a fun, casual, and collaborative environment. We are growing significantly year over year and offer full-time employment opportunities in Chicago, IL. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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