Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare as a director candidate for enterprise service experience at Spgi / S&P Global in Princeton—not as a junior support hire. Be ready to discuss how you have led service-experience strategy across complex enterprise environments, how you measure experience outcomes, and how you work with product, operations, and commercial partners.
Company context worth studying from public coverage: the multi-division model (ratings, market intelligence, energy/commodities intelligence, mobility, indices-related ownership), recent Mobility separation/spin-off news and Market Intelligence rework, and the fact that headquarters is described in Manhattan while this role is Princeton and non-remote. Ask clarifying questions about which business lines the enterprise service-experience remit covers and how the Mobility changes affect customers and internal service paths.
No occupation skill checklist or certification list was supplied for this post, so do not assume a fixed exam or vendor credential is required; verify any must-have tools or frameworks directly with the recruiter.
This listing is a stronger match if you want director-level responsibility for enterprise service experience inside a large, public financial-information and analytics company (~17,000 employees), and you can work on-site in Princeton, NJ.
It is less likely a fit if you need remote work, prefer a small company without multi-division structure, or are seeking an individual-contributor role without enterprise leadership scope. Interest in markets, data products, and how service experience scales across lines such as ratings, market intelligence, and related businesses will help you evaluate the post more realistically than generic “director” titles alone.
At Spgi (S&P Global), a typical framing for a Director – Enterprise Service Experience in Princeton, NJ is on-site, director-level ownership of how enterprise customers and internal stakeholders experience service—not a purely individual-contributor analytics seat.
Detailed occupation task lists were not provided for this listing, so specific daily rituals should be confirmed with the hiring team. Grounded expectations from the title and company context alone are leadership of enterprise service-experience outcomes inside a large financial-information and analytics organization (~17,000 employees), coordination across product and service lines such as ratings, market intelligence, energy/commodities, and related businesses, and in-person work from the Princeton location rather than a remote arrangement.
Princeton, New Jersey (Mercer County). The listing is not marked remote, so it is framed as an on-site role at that location.
The company cache maps Spgi to S&P Global (spglobal.com), a U.S. public firm of about 17,000 employees focused on financial information, analytics, and energy and commodities intelligence, with major businesses including ratings, market intelligence, and related units.
No. The job data marks remote as 0, so candidates should plan for Princeton, NJ on-site work unless the employer later states otherwise.
July 2026 coverage includes S&P Global completing a Mobility spin-off and reworking Market Intelligence, a Form 10 filing for a planned Mobility Global separation, and market commentary on revenue and analyst notes—useful context for a director-level service-experience conversation, not a substitute for the job’s own scope description.
Website: spglobal.com/en
S&P Global Inc. is an American publicly traded corporation headquartered in Manhattan, New York. Its primary areas of business are financial information, analytics, and energy and commodities intelligence. It is the parent company of S&P Global Ratings, S&P Global Energy, S&P Global Market Intelligence, S&P Global Mobility, and the Indian credit rating agency CRISIL. It is also the majority owner of the S&P Dow Jones Indices joint venture. "S&P" is a shortening of "Standard and Poor's".
Public cache only — not an employee review.
Spgi seeks a Director – Enterprise Service Experience for its full-time opening in Princeton, NJ. This leadership position focuses on shaping superior service interactions at enterprise scale while based on-site in Princeton, NJ. About the Role As Director – Enterprise Service Experience at Spgi you will set the vision and direction for how enterprise stakeholders encounter and engage with service processes. The role combines strategic oversight with hands-on leadership to elevate consistency, efficiency, and satisfaction across service touchpoints. You will work from the Princeton, NJ location to ensure initiatives support broader operational priorities and deliver measurable improvements in experience quality. Day-to-Day Responsibilities Shape multi-year roadmaps that guide enterprise service experience enhancements Collaborate across departments to redesign service journeys and eliminate friction points Establish and track metrics that reveal service performance and stakeholder sentiment Champion process refinements that balance user needs with operational practicality Mentor team members responsible for day-to-day service delivery excellence Present findings and proposed investments to executive audiences Coordinate pilots of new service approaches and evaluate outcomes for wider adoption Who We're Looking For Proven background leading enterprise service experience programs or equivalent initiatives Ability to influence senior stakeholders and foster cross-team alignment Skill in turning qualitative feedback and quantitative data into actionable priorities Clear verbal and written communication habits suited to complex environments Comfort operating at both strategic and tactical levels within service-oriented functions Commitment to continuous improvement and user-centered thinking Why Join Spgi Spgi is hiring for this role and offers a supportive team environment in which experienced leaders can make a tangible difference. The Director – Enterprise Service Experience opportunity in Princeton, NJ provides a platform to influence service standards while growing professionally alongside dedicated colleagues. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-15 UTC · getajob.ai