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Prepare examples of WC client escalations you led, how you improved retention or NPS-style outcomes, and how you partnered with claims and operations. Be ready to discuss portfolio size, SLA design, team leadership, and how you handle regulatory or sensitive injury cases without inventing employer-specific metrics you do not have.
Strong fit if you have directed client services or account leadership in workers compensation or related claims/TPA settings, can run executive-level reviews, and prefer on-site work in the Hartford County area. Thin external DATA means company culture and pay must be confirmed directly with Sedgwick.
As Director, Client Services – Workers Compensation at Sedgwick, a typical day centers on owning large client relationships for WC programs: reviewing claim and service metrics, unblocking escalations, aligning operations and account teams, and leading client reviews. Expect time on SLAs, staffing and quality issues, renewal or scope conversations, and coaching managers who deliver day-to-day service.
Strengthen WC claims lifecycle fluency, client governance, service recovery, and commercial account leadership. Build comfort with metrics (cycle time, RTW, satisfaction), multi-site ops coordination, and clear executive communication. No certification resources or costs were provided in CERTS.
No. The listing sets remote to off and places the job in Talcott Village, Hartford County.
Director-level client services for workers compensation programs at Sedgwick—relationship ownership, service quality, and leadership of the account delivery side.
No. The provided DATA has no pay bands, Glassdoor/Indeed scores, or certified costs; ask Sedgwick for compensation and culture details.
Website: sedgwick.com
Sedgwick is a city in Harvey and Sedgwick counties in the U.S. state of Kansas. As of the 2020 census, the population of the city was 1,603.
Public cache only — not an employee review.
DIRECTOR CLIENT SERVICES - WORKERS COMPENSATION — Sedgwick, Talcott Village, Hartford County Position Summary Sedgwick is seeking a dynamic and experienced Director of Client Services for Workers Compensation. As part of our 33,000-strong global team, you will play a pivotal role in enhancing client satisfaction and driving operational excellence within the workers compensation sector. Join us to experience a caring culture that values work-life balance. Responsibilities Lead and manage a high-performing team of client service professionals Develop and implement strategies to improve client retention and satisfaction Collaborate with cross-functional teams to ensure seamless service delivery Analyze data to identify trends and opportunities for process improvement Represent Sedgwick in key client meetings and negotiations Ensure compliance with all regulatory requirements and internal policies Qualifications Minimum of 10 years of experience in the workers compensation industry, including at least 5 years in a leadership role A bachelor’s degree or equivalent work experience is required; advanced degrees are preferred Proven track record of client relationship management and service excellence Strong analytical skills with the ability to interpret data and make informed decisions Outstanding interpersonal and communication skills, both written and verbal Experience in leading teams and fostering a collaborative work environment Working at Sedgwick At Sedgwick, you will be part of an organization that values your growth and well-being. Our caring culture supports a healthy work-life balance, allowing you to thrive both professionally and personally. Newsweek has recognized us as one of America's Greatest Workplaces, reflecting our commitment to excellence. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join Sedgwick and experience a career that makes a meaningful difference in people's lives.
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