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Be ready to discuss multi-site account ownership, enterprise renewals, and how you partner with product on digital menu CMS rollouts. Reference Coates’ McDonald’s CMS work and ask how Toronto accounts are structured versus U.S. HQ support.
Strong fit if you lead complex B2B accounts in retail tech or digital out-of-home and can represent a CMS vendor to global QSR stakeholders from Toronto.
As Director, Account Management at Coates Group in Toronto, expect to own senior client relationships for digital menu and signage programs, align rollout timelines with product and ops, and keep major QSR accounts healthy after CMS wins like McDonald’s.
No. The listing is Toronto, Ontario, with remote set to off.
Digital menu board content management systems; public reports name it a McDonald’s global CMS provider.
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DIRECTOR, ACCOUNT MANAGEMENT Coatesgroup Toronto, Ontario Full Time - On-site About the Role Be part of our next chapter as we continue to revolutionize customer experiences for some of the world’s leading brands. As a Director, Account Management at Coatesgroup, you will be responsible for ensuring the health and performance of client accounts while driving long-term success. You will collaborate with cross-functional teams to deliver exceptional results and maintain strong relationships with key stakeholders. Key Responsibilities Oversee account management processes and ensure seamless delivery of services Develop and maintain strategic partnerships with clients to drive business growth Identify opportunities for upselling and cross-selling Coatesgroup’s solutions Lead client relationship management efforts, including regular communication and reporting Collaborate with internal teams to ensure project timelines are met and deliverables are of the highest quality Analyze account performance data to inform strategic decisions and improve overall client satisfaction Who We're Looking For Minimum 10 years’ experience in account management, with a proven track record of success in a similar role A deep understanding of the digital signage industry and its applications across various sectors Strong leadership skills to manage multiple high-profile accounts simultaneously Exceptional communication and interpersonal skills to build and maintain strong client relationships Ability to work collaboratively with cross-functional teams and drive projects from concept to completion A proactive approach to problem-solving and a commitment to delivering exceptional results Working at Coatesgroup At Coatesgroup, we value curiosity, charisma, authenticity, and the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators, and over-achievers. Together, as a Crew, we are revolutionizing the way leading brands leverage technology to drive the best customer experiences. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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