DevOps Engineer – Cloud Voice Platform

Vonage Applications:

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

Why this role matters:

Every phone call, every connection, every moment of real-time communication that Vonage powers runs through our core voice platform — and keeping it running at 99.999% availability is no small feat. As a DevOps Engineer on the CoreVoice team, you’ll be at the heart of a mission-critical system that handles telephony traffic at global scale. You’ll help us evolve and modernize this platform continuously — without ever taking it offline.

Your key responsibilities

• Maintain, improve, and evolve CI/CD pipelines and automation tooling to support a high-availability, high-demand voice platform
• Design and implement infrastructure automation to reduce manual operations and increase system reliability
• Build and enhance monitoring, alerting, and observability solutions to ensure platform health and performance
• Collaborate with engineering teams to support scalability, maintainability, and optimization of the CoreVoice infrastructure
• Drive continuous improvement initiatives — from deployment workflows to operational runbooks
• Contribute to the evolution of an existing production system while maintaining uninterrupted service delivery

What you’ll bring

Required:

• 4+ years of experience in a DevOps or infrastructure engineering role
• Hands-on experience with AWS services (EKS, EC2, VPC, IAM, S3, Lambda, API Gateway, networking)
• Experience with Infrastructure as Code tools such as Terraform, Ansible, CloudFormation
• Good abilities in Python/Shell/Bash and other scripting languages
• Proven knowledge of CI/CD tools (e.g., GitHub Actions, CodePipeline, CodeDeploy, ArgoCD) and automated build/deployment workflows
• Experience with monitoring and observability tools such as Grafana, Prometheus, InfluxDB, or CloudWatch
• A self-starter mindset with a strong focus on automation, scalability, and continuous improvement
• Strong communication skills and the ability to work independently within a distributed team

Experience we consider a plus:

• Experience with containerization and orchestration: Docker, Kubernetes
• Familiarity with SIP protocol, VoIPMonitor or similar VoIP monitoring tools
• Background in telecom, SaaS, or high-availability platform environments

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