Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready for scenarios: slow PC, failed login, printer offline, and how you prioritize multi-user outages. Practice calm, stepwise troubleshooting and how you document and escalate.
Strong fit if you like hands-on, on-site support, clear procedures, and helping non-technical users in a Port St. Lucie office setting rather than fully remote work.
As Deskside Support at Cef in Port St. Lucie, your day centers on in-person help: ticket triage, walk-up fixes, PC imaging, peripheral swaps, and password or access issues. Expect desk visits, handoffs to remote teams, asset tracking, and clear notes so users stay productive on site.
No—the listing is on-site Deskside Support in Port St. Lucie (remote flag off).
In-person device setup, break/fix, and user support at the desk or workstation, not only remote chat.
Port St. Lucie is a major St. Lucie County city on Florida’s east coast corridor between Orlando and Miami.
Cef - Deskside Support - Port St. Lucie About the Role City Electric Supply is seeking a Deskside Support professional to join our team in Port St. Lucie as a full-time, on-site employee. As the first point of contact for end users experiencing technical issues, you will be responsible for resolving support requests and answering general technical questions. Your role involves gathering information from internal City Electric Supply employees to identify the root of the problem and handling first-level fixes for known issues, with escalation to Level 2 support as needed. Core Duties Gather information from internal City Electric Supply employees to diagnose technical issues Resolve first-level support requests and answer general technical questions Escalate issues beyond your scope of expertise to Level 2 support What We're Looking For We are looking for a friendly, motivated individual who is passionate about providing excellent customer service. You should have strong communication and problem-solving skills, as well as the ability to work independently and in a team environment. Prior experience in technical support or a related field would be beneficial. About Cef Cef is a family-owned electrical wholesaler with a worldwide service network and personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while staying true to our founding principle of empowering people to make local business decisions. Cef now employs more than 7,400 people at over 1,000 branches worldwide, with over 500 branches across North America. Our vision is to add 30-35 branches a year while staying true to our company values. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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