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Prepare examples of leading a care team under pressure, handling a quality or safeguarding concern, and improving client feedback. Be ready to discuss Outstanding CQC expectations, how you support CAREGivers, and why Home Instead’s relationship-based home care model fits you.
Best fit for candidates with home-care or social-care supervisory experience who want hands-on people leadership and compliance ownership in a franchise office, not pure clinical nursing or fully remote work. Wandsworth-based travel between office and clients is likely.
As Deputy Care Manager for a Home Instead office in Wandsworth, you would support the Care Manager on day-to-day delivery of non-medical home care. Expect rota and coverage oversight, CAREGiver coaching and spot-checks, family and client liaison, safeguarding and CQC-aligned documentation, and helping keep service quality in line with Outstanding standards and Homecare.co.uk Top 20 ambitions—mostly office-based with some home visits, not remote.
Prioritise: care planning and risk awareness; CQC fundamentals and record-keeping; rota/workforce coordination; coaching CAREGivers; client and family communication; safeguarding escalation. Formal certs are not specified for this posting.
No. The posting is based in the London Borough of Wandsworth and is not listed as remote.
Deputy Care Manager support for an office marketed as Outstanding CQC and Homecare.co.uk Top 20 London provider (2026), with pay stated at £34,000–£36,000.
Non-medical in-home care and support for older people through independently owned franchise offices, per public company descriptions.
Website: homeinstead.co.uk
Home Instead is a network of franchise businesses specializing in non-medical in-home care and support for older people. Founded in 1994, with headquarters in Omaha, it is the largest senior care franchise in the world, with 1200 independently owned and operated offices across six countries. In August 2021, the company was acquired by Honor Technology, based in San Francisco. The organization has been recognized as one of the key providers in the global home care services market.
Public cache only — not an employee review.
Home Instead seeks an experienced Deputy Care Manager to join our Outstanding CQC-rated home care service in London Borough of Wandsworth. This is a full-time position offering a salary of £34,000–£36,000 annually, based on experience. Role Overview As Deputy Care Manager at Home Instead, you'll support the delivery of high-quality, person-centred home care across our London Borough of Wandsworth service. Recognised as a top 20 provider by Homecare.co.uk and rated Outstanding by the Care Quality Commission, we pride ourselves on excellence in care. In this leadership role, you'll combine direct care management with operational responsibilities, ensuring care plans are delivered to the highest standards and care professionals are supported to perform at their best. Day-to-Day Responsibilities Manage and coordinate care for a caseload of service users, ensuring personalised care plans align with individual needs and preferences Support and supervise care staff, including scheduling, training, and performance management Monitor care quality and safeguarding standards, conducting audits and addressing concerns promptly Maintain accurate records and documentation in line with regulatory and contractual requirements Build relationships with service users, families, and healthcare professionals to ensure seamless care delivery Contribute to service development and continuous improvement initiatives What You Bring Relevant care management qualification or significant experience in a similar supervisory care role Strong knowledge of safeguarding, CQC standards, and Health & Social Care Act compliance Proven ability to lead, motivate, and develop care staff Excellent communication and relationship-building skills Organisational ability and attention to detail in record-keeping and reporting Commitment to person-centred care and continuous learning About the Company Home Instead is a leading home care provider with a reputation for Outstanding care quality. Our London service is recognised among the top providers in the sector and is rated Outstanding by the Care Quality Commission. We support older adults and vulnerable individuals to live independently at home with dignity, choice, and companionship. Join a team dedicated to making a real difference in people's lives. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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