Together AI
About the Role
Responsibilities
- Track and manage all break/fix incidents across multiple data centers
- Monitor ticket queues and ensure SLA compliance for incident response and resolution
- Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups
- Maintain accurate records of failed hardware, replacements, RMAs, and repair status
- Escalate critical outages and recurring infrastructure issues to leadership and engineering teams
- Schedule and oversee maintenance windows and emergency repair activities
- Provide daily/weekly operational status reports and incident summaries
- Ensure all work follows data center operational procedures and change management policies
- Identify trends in hardware failures and recommend process improvements
Requirements
- Experience working in data center operations, IT infrastructure, or hardware support
- Strong understanding of server, storage, and networking hardware
- Experience with ticketing systems such as ServiceNow, Jira, or Remedy
- Ability to manage multiple priorities across several sites simultaneously
- Excellent communication and organizational skills
- Familiarity with SLA management and incident escalation processes
- Proficiency with Excel, reporting dashboards, and inventory tracking tools
Preferred Qualifications
- Experience supporting enterprise or hyperscale data centers
- Knowledge of remote hands operations and vendor management
- Understanding of ITIL processes and change management
- CompTIA Server+, Network+, or similar certifications
About Together AI
Together AI is a research-driven AI infrastructure company on a mission to dramatically lower the cost of modern AI by co-designing software, hardware, algorithms, and models. We believe open and transparent AI systems create the best outcomes for society — and we’re building the physical and computational foundation to make that real. Our team has been behind landmark advances including FlashAttention, Hyena, FlexGen, and RedPajama.
Compensation
We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.
Equal Opportunity
Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
Please see our privacy policy at https://www.together.ai/privacy
To apply for this job please visit job-boards.greenhouse.io.
Explore Together AI online
Working in San Francisco, California
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San Francisco, officially the City and County of San Francisco, is the fourth-most populous city in California and the 17th-most populous in the United States, with a population of 826,079 in 2025. Among U.S. cities with a population of 200,000 or more, San Francisco is ranked first by per capita income, second by population density, and sixth by aggregate income as of 2024. Some 4.6 million residents live in the city's metropolitan statistical area, which is the 13th-largest in the United States. Around 9.2 million live in the San Jose–San Francisco–Oakland combined statistical area, the fift
California is a U.S. state in the Western United States that lies on the Pacific Coast. It borders Oregon to the north, and Nevada and Arizona to the east; it also shares an international border with the Mexican state of Baja California to the south. With over 39 million residents across an area of 163,696 square miles (423,970 km2), it is the largest U.S. state by population and third-largest by
Source: Wikipedia (state)
Market context
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