Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Strong fit if you enjoy structured problem-solving with people, keep accurate notes, and want a non-remote Customer Support & Success Officer role with Master Group in Perth CBD.
As a Customer Support & Success Officer at Master Group in Perth CBD, your day centres on helping customers resolve issues and stay successful with the product or service. Typical work includes triaging tickets or calls, clarifying needs, walking people through fixes, escalating complex cases, and logging outcomes so issues do not repeat. You may also hand over account notes, follow up on open cases, and flag product or process gaps to the wider team.
Prioritise clear written and verbal communication, calm conflict handling, CRM or ticketing hygiene, and product knowledge. With no listed certs for this family, focus on practice: call/email templates, root-cause notes, and measuring first-contact resolution.
No. The listing marks remote as off; expect on-site work in Perth CBD.
Beyond fixing issues, you help customers adopt the offering, reduce churn risk, and surface feedback that improves the service.
Bring examples of de-escalation, clear written updates, and how you track cases to closure.
CUSTOMER SUPPORT & SUCCESS OFFICERMaster GroupPerth CBD, Perth The Opportunity We are seeking a Customer Support & Success Officer to join our team at Master Group. This role is part-time and based in the Perth CBD. As a key member of our support team, you will play a crucial role in assisting Australian farming businesses to maximize their use of Agrimaster, our flagship farm financial management solution. Provide exceptional customer service through phone, email, and chat Assist with onboarding new customers and provide ongoing support Collaborate with the sales team to ensure customer satisfaction and retention Analyze user feedback to improve product features and functionality Core Duties Your primary responsibilities will include: Responding to customer inquiries in a timely and professional manner Resolving technical issues and providing troubleshooting advice Collecting and documenting user feedback for product development Maintaining accurate records of interactions and support activities Participating in regular team meetings to discuss customer concerns and solutions Qualifications To be successful in this role, you should: Possess a strong understanding of agricultural business operations or related field Have excellent communication skills with the ability to explain complex concepts clearly Be proficient in using various customer support tools and software Hold a relevant degree or equivalent experience in agriculture, business management, or a related field Be familiar with Microsoft Office Suite (Word, Excel, Outlook) About the Company Master Group is a family-owned software company based in Perth, Australia. Founded over 40 years ago, we have been dedicated to supporting Australian farmers and agribusinesses through innovative technology solutions. Our flagship product, Agrimaster, is trusted by numerous farming businesses across the country for its reliability and effectiveness. Our team is passionate about making a difference in the lives of our customers, and we are committed to fostering an environment where growth and innovation thrive. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-08 UTC · getajob.ai