- Full Time
- Remote, U.S. (Remote)
Wayvia
Job Brief:
The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed.
Essential Function & Responsibilities:
- Respond to customer support issues and resolve them per SLAs.
- Communicate professionally with customers according to PriceSpider standards.
- Work cross-functionally to resolve issues promptly.
- Escalate issues when necessary.
- Manage inbound communication via telephone, email, support tickets, and customer portal.
- Utilize knowledge of Wayvia products to resolve issues independently.
- Guide customers on product benefits and enhancements.
- Assist with reports and metrics.
- Recommend best practices to customers.
- Identify and communicate root cause issues professionally.
- Convey support team needs and issues cross-functionally.
- Recommend patterns of issues for the product roadmap.
- Contribute to high-priority issues.
- Adhere to customer support best practices and policies.
Minimum Qualifications:
- Associate’s degree (Bachelor’s preferred).
- Experience in a customer-facing role.
- 0-2 years of experience.
- Basic knowledge of customer support software (e.g., Zendesk, Freshdesk).
- Strong communication, organizational, and time management skills.
- Proven troubleshooting ability.
Preferred Qualifications:
- Experience working cross-functionally with technical teams.
- Experience with Jira, SQL, and Microsoft Office.
Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:
- Flexible work-from-home arrangements
- 401K Match
- Flexible vacation
- Medical/Dental/Vision
- 16 weeks of paid parental leave (US)
- Technical stipend
- Professional development programs
- Wellness programs
Location:
This is a remote position open to candidates based in the United States.
Compensation:
The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.
Wayvia is an equal opportunity employer that is committed to inclusion and diversity.
To apply for this job please visit job-boards.greenhouse.io.
Terms used in this posting
- 401k
- A retirement savings plan offered by U.S. employers, often with the company matching a portion of what you contribute.
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Oregon is a state in the Pacific Northwest region of the United States. It is a part of the Western United States, with the Columbia River delineating much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The 42° north parallel delineates the southern boundary with California and Nevada. The western boundary is formed by the P
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- Elevation 75m (246 ft)
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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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