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Customer Support Specialist

  • Full Time
  • Anywhere

Air Apps

At Air Apps, we believe in thinking bigger and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live.

Requirements

  • Approximately 3+ years of experience in customer support or a similar role
  • Proficiency in English; additional languages are a plus
  • Strong experience with Zendesk, social media platforms, and other customer communication tools
  • Solid understanding of iOS applications and mobile ecosystems
  • Ability to troubleshoot technical issues and identify root causes methodically
  • Strong written communication skills with attention to detail
  • Comfortable working with data, reporting, and customer experience metrics
  • Self-motivated and able to manage time and priorities independently
  • Ability to handle multiple projects simultaneously in a fast-paced environment
  • Interest in customer experience trends and continuous improvement practices

Benefits

  • Annual Bonus
  • Top-tier Health and Life Insurance for peace of mind
  • Transportation Budget to support your commute needs
  • Coverflex benefits package for meal allowances, well-being, and more
  • Air Conference – an opportunity to meet the team, collaborate, and grow together
  • Pension Fund to support your long-term financial planning
  • Urban Sports Club membership to keep you active
  • Meals 100% free at the hub

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

About this role & career path

Working in Germany

Germany, officially the Federal Republic of Germany, is a country in Western and Central Europe. It lies between the Baltic Sea and the North Sea to the north with the Alps to the south. Its sixteen constituent states have a total population of over 82 million, making it the most populous member state of the European Union (EU). Germany borders Denmark to the north; Poland and the Czech Republic to the east; Austria and Switzerland to the south; and France, Luxembourg, Belgium, and the Netherlands to the west. The nation's capital and most populous city is Berlin and its main financial centre

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