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Be ready to walk through how you calm upset customers, capture details accurately, and escalate when needed. Expect scenarios about multi-channel support, basic product troubleshooting, and staying organized under volume. Know Systel’s business-equipment focus and why on-site work in Hope Mills fits you.
Best fit if you want entry-level customer support with Systel Business Equipment in Hope Mills, Cumberland County—strong listening, clear writing, and patience matter more than deep technical credentials for a Rep I seat.
As a Customer Support Rep I at Systel Business Equipment in Hope Mills, expect front-line customer contact: answering product and service questions, logging tickets, routing issues, and following up until resolved. Work is on-site (not remote), so days center on calls, messages, and coordination with sales or service teammates.
No. The listing is for on-site work in Hope Mills, Cumberland County, North Carolina.
An entry-level support seat focused on customer contact, case logging, and routing—not senior technical ownership.
In Cumberland County, North Carolina, in the state’s southeastern region.
CUSTOMER SUPPORT REP ISystel Business EquipmentHope Mills, Cumberland County The Opportunity Join Systel Business Equipment as a Customer Support Representative to provide exceptional support to our customers and internal teams. This role involves answering phone calls and responding to emails from various departments including Customers, Branch Managers, Service Manager, Service Technicians, and Sales Representatives. Answer calls coming into the Customer Service Queue and the Sales, MGR, Tech Queue Assist with inquiries in a polite, timely, and courteous manner Handle a variety of customer needs and requests efficiently Core Duties Your primary responsibilities will include: Responding to customer inquiries via phone and email Providing product information, technical support, and troubleshooting assistance Escalating issues to appropriate departments when necessary Maintaining a professional demeanor at all times Requirements To succeed in this role, you should have: A minimum of 1-2 years of customer service experience Excellent communication and interpersonal skills Strong problem-solving abilities Familiarity with CRM software is a plus Ability to multitask and prioritize effectively in a fast-paced environment About the Company Systel Business Equipment is dedicated to providing top-notch equipment solutions for businesses. With a focus on customer satisfaction, we are seeking a dynamic Customer Support Representative to join our team. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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