VirtuHire
A customer-facing support role focused on helping hairdresser clients across multiple service channels. The role will cover order queries, billing questions, product access or login issues, and general support communication. The person must be comfortable in a fast-moving support environment, service-oriented, and emotionally steady when solving client problems throughout the day.
Requirements
Key Requirements
- 2-3+ years of customer support / customer service / client service experience.
- Strong written and verbal communication skills.
- Comfortable working across Zendesk, WhatsApp, SMS, direct messages, and some calls or virtual meetings.
- Able to handle complaint-driven or troubleshooting-led conversations without becoming reactive.
- Confident learning product workflows and communicating them clearly to end users.
- Reliable, proactive, and able to follow process while still showing initiative.
- You genuinely enjoy customer service.
- Clear communication.
- Stay calm when handling complaints or troubleshooting.
- Open to UK-aligned schedules and at least one support seat covering Saturdays.
Platforms & Channels
- Zendesk.
- WhatsApp and SMS support.
- Email support.
- Instagram / social inbound messaging funnelled into support workflow.
- Occasional phone calls and virtual support meetings.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in South Africa
South Africa, officially the Republic of South Africa (RSA), is the southernmost country in Africa. Its nine provinces are bounded to the south by 2,798 kilometres of coastline that stretches along the South Atlantic and Indian Ocean; to the north by the neighbouring countries of Namibia, Botswana, and Zimbabwe; to the east and northeast by Mozambique and Eswatini; and it encloses Lesotho. Covering an area of 1,221,037 square kilometres, the country has a population of over 63 million people, making it the sixth-most populated country in Africa. Pretoria is the administrative capital, while Ca
More jobs at VirtuHire
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.