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Be ready to walk through a churn save, a QBR agenda, and how you prioritize accounts. Expect scenarios on multi-stakeholder buying, product usage signals, and partnering with AEs without overpromising.
Strong fit if you enjoy relationship-led SaaS work, clear communication, and driving value across channels for marketing/tech customers in an office-based Cleveland role.
As Customer Success Manager, OmniChannel at BrightEdge, you would onboard and retain accounts, guide omnichannel adoption, track health metrics, surface expansion risks, and coordinate with sales, product, and support so customers hit outcomes across channels.
The listing marks remote as no; expect Cleveland, Ohio as the base location.
It points to customer success across multiple touchpoints and channels, not a single product silo.
Prior B2B SaaS customer success, account management, and comfort with metrics and cross-functional handoffs.
Website: brightedge.com
Public cache only — not an employee review.
CUSTOMER SUCCESS MANAGER, OmniChannelBrightedgeCleveland, Ohio About the Role This position will serve as a key liaison for our Mid-Market clients. The Customer Success Manager (CSM) will be responsible for addressing client needs and concerns effectively while maintaining strong relationships. This role requires an acute attention to detail, organizational skills, and foundational knowledge of SEO. Responsibilities Serve as the primary point of contact for Mid-Market clients Address and resolve client issues promptly and efficiently Maintain strong relationships with clients through strategic support Support clients in transitioning to active users of BrightEdge products and services Qualifications Ambitious and detail-oriented individual Strong organizational skills Fundamental understanding of SEO principles Experience in customer success or related field preferred but not required Working at Brightedge BrightEdge offers a dynamic environment where employees can grow and contribute to the success of our clients. Our team is dedicated to delivering innovative solutions that drive business growth through advanced SEO technology. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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