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Strong fit if you like client ownership in fintech/crypto compliance, can supervise quality of customer work, and want a London-based CSM role at a well-funded blockchain analytics company.
As a Customer Success Manager at Elliptic, you would own post-sale relationships for clients using blockchain analytics and compliance tools: onboarding, product guidance, escalated issue handling, and checking that account work meets quality and deadline standards—aligned with supervisor-level customer-service tasks such as resolving complaints, coaching on complex cases, and monitoring activity reports.
The listing is London-based with remote set to no; expect on-site or hybrid expectations unless Elliptic states otherwise.
From public news, it provides blockchain analytics and digital-asset compliance, including AI-focused compliance work with partners such as Circle.
Saylor Business & Management courses and Google’s free project-management intro resources (both free per the cert list) support general operations and delivery skills.
Public-domain labor data — prepare examples for 2–3 of these.
An elliptical galaxy is a type of galaxy with an approximately ellipsoidal shape and a smooth, nearly featureless image. They are one of the three main classes of galaxy described by Edwin Hubble in his Hubble sequence and 1936 work The Realm of the Nebulae, along with spiral and lenticular galaxies. Elliptical (E) galaxies are, together with lenticular galaxies (S0) with their large-scale disks, and ES galaxies with their intermediate scale disks, a subset of the "early-type" galaxy population.
Public cache only — not an employee review.
CUSTOMER SUCCESS MANAGEREllipticLONDON, UNITED KINGDOM Position Summary Are you a passionate, technical and enthusiastic Senior Customer Success Manager with extensive experience managing Enterprise customers in the payment and/or crypto industry? Join Elliptic as we embark on an exciting journey into emerging markets. As a Customer Success Manager, you will champion uncovering new commercial opportunities within our existing customer base while driving profitable revenue growth and ensuring over 100% net account retention. Key Responsibilities Build strong relationships with key stakeholders within your account base Fully manage customers throughout the various phases of the lifecycle from onboarding to renewal and expansion Be the main point of contact for accounts both internally and externally Analyze critical utilization data and assess renewal risk, proactively mitigating risk early on Develop net new business opportunities through upsell sales cycles including identifying opportunities, qualifying, negotiating terms, developing custom proposals, and closing upsells and renewals Requirements Proven experience in managing Enterprise customers in the payment and/or crypto industry Demonstrated success in driving profitable annual contract revenue contribution and increased market share Strong technical background with a deep understanding of the payment or crypto industry Exceptional relationship management, negotiation, and communication skills Aptitude for analyzing data to drive business decisions Ability to work in partnership with cross-functional teams including sales and customer success About Elliptic Elliptic is an innovative company at the forefront of emerging markets. We offer a dynamic, challenging, and rewarding environment where you can make a significant impact on both our company and the market we operate in. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Elliptic is an equal opportunity employer committed to diversity and inclusion.
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