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Strong fit if you enjoy owning customer outcomes, coaching people through hard conversations, and enforcing clear standards and deadlines. Less ideal if you prefer pure product or engineering work with little client contact.
As a Customer Success Manager at CyberSheath, your day centers on keeping accounts healthy: answering policy and procedure questions, triaging escalated complaints, and coaching teammates through tough customer issues. You review activity and performance records, set priorities and deadlines for support work, and step in when quality or process slips so customers stay on track.
The listing marks remote as no; treat location as United States–based unless CyberSheath states otherwise in the posting.
Supervising service staff, resolving complaints, guiding escalations, and reviewing records against standards and deadlines.
Saylor’s business and management courses and Google’s free project-management intro resources both list cost as free.
Public-domain labor data — prepare examples for 2–3 of these.
CUSTOMER SUCCESS MANAGER at CyberSheath in United States - Full Time, No Remote The Opportunity CyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are expanding our team due to growth and seek a Customer Success Manager who can own outcomes—not tasks—and serve as the single point of accountability for customer success. This role requires a high level of ownership, customer-facing skills, and the ability to think like a general manager of accounts. Key Responsibilities Owning outcomes and serving as the single point of accountability for customers' success Driving results through internal execution rather than passing problems down the line Onboarding new clients and managing their experience with CyberSheath Managing customer relationships to ensure satisfaction and retention Identifying opportunities for cross-selling and upselling services Collaborating with internal teams to address customer needs and concerns Qualifications Self-motivated, confident 'doers' who strive to do the right thing even when no one is looking Experience in cybersecurity or related fields preferred Strong communication and problem-solving skills Aptitude for thinking like a general manager of accounts Ability to handle multiple responsibilities independently Fast-growing, 2x private equity-backed company seeking candidates who want to be part of our upward trajectory Why Join CyberSheath CyberSheath integrates compliance and threat mitigation efforts while eliminating redundant security practices. Our professionals advise clients on where to stop spending, invest, and integrate their existing efforts for improved security. As a CSM at CyberSheath, you will have the opportunity to make a significant impact in our fast-growing company culture. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out and submit your resume and cover letter highlighting relevant experience in customer success management. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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