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Be ready to discuss how you supervise customer service teams in a public or large-organization setting: coaching, escalation paths, fairness under policy, and simple metrics (wait time, first-contact resolution, accuracy). Expect scenarios about difficult customers, staffing gaps, and documenting decisions for audit-ready state work.
Strong fit if you have supervised service or contact-center staff, can apply written policies consistently, and prefer structured government operations over pure sales or private retail. On-site Tucson work and state process discipline matter more than flashy tech credentials for this posting.
As a Customer Service Unit Supervisor for the Arizona Department of Administration in Tucson, expect to lead a front-line or call-center style unit: assign work, coach staff on service standards, handle escalations, track response and quality metrics, and coordinate with other ADOA units so citizen and internal requests are resolved accurately and on time.
No. The listing marks remote as off; expect work in Tucson, Pima County.
ADOA is Arizona’s Department of Administration (founded 1973), supporting statewide administrative functions via doa.az.gov.
No certification family or paid cert resources were supplied for this job; follow any requirements on the official posting.
Website: doa.az.gov
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CUSTOMER SERVICE UNIT SUPERVISORAZARIZONA DEPARTMENT OF ADMINISTRATIONTUCSON, PIMA COUNTY About the Role The Customer Service Unit Supervisor position at Arizona Department of Administration is an integral part of our team dedicated to enhancing customer satisfaction and operational efficiency. This role requires a proactive leader who can manage a diverse group of customer service representatives while ensuring high standards of service delivery. Your Responsibilities Oversee daily operations of the Customer Service Unit, including scheduling and managing staff Ensure compliance with all state regulations and departmental policies Develop and implement training programs to enhance customer service skills Analyze customer feedback and make recommendations for process improvements Handle complex inquiries and complaints, providing resolutions in a timely manner Maintain positive relationships with external stakeholders and internal teams What We're Looking For Minimum of 3 years of experience in customer service management or a related field Strong leadership skills, including the ability to motivate and develop staff Excellent communication and interpersonal skills Familiarity with Microsoft Office Suite and other relevant software applications A valid Arizona Driver's License is required for this position Working at Arizona Department of Administration Arizona Department of Administration offers a dynamic work environment where employees can contribute to the state’s transportation initiatives. Our team thrives on collaboration and innovation, ensuring that our services meet the needs of both residents and visitors. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. This position is open only to current and active ADOT employees. Address: Motor Vehicle Division1360 S. Stocker Dr.Tucson, AZ 85710 To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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